Front Desk Agent

Hourly Rate: $17.50

Are you looking for a place where meaningful moments are made together?  

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. 

Shift: 1st/2nd; must be available to work weekends and holidays.

Where great benefits lead to a life fulfilled. 

• Competitive Pay

• 401k Opportunities

• Travel Discounts

• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free On-Site Parking

• Discounted shoes through Shoes for Crews twice per year
• Company branded jackets, t-shirts, hats, and sunscreen provided for outdoor roles 
• Water t-shirts provided (Activities and Engineering)
• Water bottles provided during shift 
• 40% discount from on-site Food & Beverage outlets
• Discounted golf at local course when open
• “Way to Go” Incentive - $5 per name mention deposited onto Wisely card
• Quarterly celebrations, Associate Appreciation Week, Employee of the Quarter 
• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
• Birthday and holiday celebrations and team building outings 
• As a Guest Services Agent, a typical day will include:  
•  
• Water bottles provided during shift 
• 40% discount from on-site Food & Beverage outlets
• Discounted golf at local course when open
• “Way to Go” Incentive - $5 per name mention deposited onto Wisely card
• Quarterly celebrations, Associate Appreciation Week, Employee of the Quarter 
• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
• Birthday and holiday celebrations and team building outings 
• As a Guest Services Agent, a typical day will include:  
• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. 
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.   
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) 
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.  
• Answers telephone calls and routes calls to the proper department as applicable.    
• May be asked to assist with bellman and runner duties depending on facility or location. 

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 
• Interact with colleagues and guests professionally and promptly. 
• Contribute to team goals. 
• Always follow company policies and safety procedures. 

To Become a Guest Services Agent at HVC:  

• Available to work various shifts, holidays, and both weekend days. 
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. 
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  
• Specific job duties may differ by property, size of team, or facility. 

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.