Head DDIT EXP Operational Excellence & Planning

Novartis.com

Office

Prague, Czech Republic

Full Time

Band

Level 6

Job Description Summary

Location: Prague, Czech Republic; Barcelona, Spain #LI-Hybrid (12 days/month in office)

This role is based in Prague or Barcelona. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

About the Role:

It is exciting times at Novartis, as we are building a new DD&IT Experience and Adoption team and we are looking for a Head DDIT EXP Operational Excellence & Planning to join us in our journey. Take on a challenge that matters! Be the catalyst who turns insights into action and change into belonging. Partner across teams to make complex platforms simple and joyful guided by integrity and an unbossed mindset. Help reimagine how people experience DD&IT at Novartis, so technology feels natural, supportive, and human for everyone.

The Head DDIT EXP Operational Excellence & Planning is responsible for implementing Data, Digital & IT (DDIT)’s new operating model in the Experience and Adoption (EXP) Function, ensuring operational processes run smoothly in the supported Function while driving continuous process improvement. The Head DDIT EXP Operational Excellence & Planning coordinates initiatives spanning across productivity, people development and technology/operations for small to medium size teams

Please note this role may require occasional travel.

Job Description

Key Responsibilities:

Strategic Operational Oversight: Contribute to the development of mid-term portfolio plans for the DDIT Experience & Adoption function and proactively identify operating model improvement areas once implemented
Performance Monitoring & Optimization: Monitor the function's overall performance (services, quality, and financials) and proactively identify opportunities to increase service levels and mitigate any functional level risks or issues. Coordinate the execution of key operational processes for the DDIT Experience & Adoption function such as financial reporting and budget planning, hiring and location strategy impact, demand and resource management, functional supplier management, communications, etc. to ensure smooth running of the business and achievement of operational targets. Take accountability to ensure adherence with Security and Compliance policies and procedures for the Operational Excellence and Planning scope
Operational Management and Execution: Support the Global Head of Function or Head team member(s) in day-to-day management. Support the Function’s leadership and associates to focus on the overall priorities for Novartis Operations and the Function to maximize customer satisfaction.
Culture & People Development: Drive the culture and people related topics to ensure progress towards integrity, unbossed, curios and agile organization
Cross-Functional Coordination: Act as point of contact for the Operational Excellence & Planning function and support in the implementation of cross functional initiatives, processes and tools. Contribute to the initiatives led by the Operational Excellence and Planning community to ensure cross functional standardization and cost efficiency are achieved

Essential Requirements:

University Degree in IT related professional education (e.g. MSc in Computer Science) or business/administration professional education (e.g. MBA)
10+ years experience in Operational Excellence and/or Business Operations, working in global matrix organizations showcasing a strong ability building relationships and engage in interactions with senior management effectively driving strategy development.
Solid track record delivering global solutions at scale, collaborating across boundaries and influencing without authority.
Proficiency in Financial Management is essential to ensuring operational decisions align with corporate priorities and enable sustainable business impact.
Experience delivering Operational Excellence through streamlined processes, effective resource utilization, and adherence to quality frameworks, ensuring scalable solutions that meet organizational objectives, leveraging advanced knowledge of Digital and Technology domain to innovate workflows, adopt emerging technologies, and optimize tools for improved productivity.
Experience ensuring compliance through expertise in IT Governance, safeguarding policies, frameworks, and risk management strategies.
Strong leadership and collaboration skills in cross functional organization; solid stakeholder management skills, able to build strong partnerships and drive alignment across diverse groups
Ability to apply Business Insights and Business Mindset to connect operational execution with organizational goals, ensuring measurable impact; experience in transforming Vision and Purpose into actionable strategies.
Solid Analytical Thinking & Decision-Making capabilities, with proven track record tackling complex challenges, identifying opportunities for improvement, developing innovative solutions, utilizing data-driven insights to drive decision-making that aligns with organizational priorities and promotes sustainable outcomes.
Expertise in Strategic Planning, effective resource allocation & Change Management
Excellent communication and presentation skills; Fluent in English (both written and verbal); Proficiency in additional languages relevant to organizational regions is preferred

Commitment To Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

You’ll receive (CZ only):
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 12,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Car Allowance; MultiSport Card. Find out more about Novartis Business Services: https://www.novartis.cz/

Why Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Accessibility and accommodation:
Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Skills Desired

Analytical Thinking, Business Acumen, Change Management, Influencing, IT Governance, Organization Development, Presentation Skills, Servant Leadership, Stakeholder Management, Strategic Planning