Assistant Director for Student Support Services

Position Title:

Assistant Director for Student Support Services

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelor’s degree and 5 years of related experience

Preferred Qualifications:

Experience in supervision and leadership of a team
Previous experience working in higher education
Previous experience working with or supporting online learners
Advanced degree

Job Description:

Summary

Iowa State Online, a unit with The Center for Excellence in Learning and Teaching (CELT), is accepting applicants for an Assistant Director Student Services to collaborate closely with the Director of Iowa State Online and oversee the coordination of university-wide online undergraduate and graduate student support. This position will lead a team of student support staff working with online students and prospective students across many programs in the different academic units at the university.  This position will coordinate and lead student support and engagement, analysis of enrollment and evaluation data, and promote collaboration across campus units. Additionally, this position will work with CELT leadership to advance university systems and processes relevant for online learners.  

The successful candidate will have effective management and organizational skills, the ability to work well with varied stakeholders, and the ability to communicate effectively. All staff members are expected to interact collegially and maintain the highest standards of integrity and ethical behavior.

• Level Guidelines
• Aware of key annual objectives of department or work unit
• Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports
• Focus on ISU’s mission and meeting department or work unit goals
• Supervises a small department or work team
• Often is a working supervisor with direct, previous experience performing work of those supervised
• Has full management responsibility for direct reports, specifically the authority to hire, fire, and counsel; may share part of responsibility with higher level management
• Requests approval for financial actions beyond a limited scope per policy

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Appointment Type:

Regular

Number Of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS808

Application Instructions:

• To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
• 1) Resume/Curriculum Vitae
• 2) Letter of Application/Cover Letter

Applications will be accepted until the position is filled. Please Note: To receive full consideration, applications should be received by October 19, 2025.

• If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.
• Why Choose ISU?
• Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

Original Posting Date:

October 6, 2025

Posting Close Date:

Job Requisition Number:

R17889