Warehouse Supervisor

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

Warehouse Supervisor, Late Shift (14:00 - 22:00).

£37,000 + 5% shift allowance (OTE £38,850) + 5% pension and other benefits

Responsible for leading, directing and developing a Warehouse operational team and the tools at hand to perform the functions, Including Automated and Semi automated MHE, Conveyor and storage systems.

To drive and lead engagement throughout the teams, being proactive with delivering CDW’s Leadership Model and encouraging the CDW Way code of conduct through all practices.

Responsible for ensuring a CDW Warehouse operations team fully understands the expectations of their roles and responsibilities, working collaboratively with other Supply chain leaders to provide an excellent level of service

Responsible for process and high levels of productivity within the relevant teams, Ensuring SLAs can be met, KPIs are used effectively to drive data led decision making, and automation tools are used to their best ability.

Responsible for leading, directing and developing a Warehouse operational team and the tools at hand to perform the functions, Including Automated and Semi automated MHE, Conveyor and storage systems.

To drive and lead engagement throughout the teams, being proactive with delivering CDW’s Leadership Model and encouraging the CDW Way code of conduct through all practices.

Responsible for ensuring a CDW Warehouse operations team fully understands the expectations of their roles and responsibilities, working collaboratively with other Supply chain leaders to provide an excellent level of service

Responsible for process and high levels of productivity within the relevant teams, Ensuring SLAs can be met, KPIs are used effectively to drive data led decision making, and automation tools are used to their best ability.

What you will do

• Manage automated and manual warehouse processes, ensuring accuracy and high levels of productivity
• Leverage automation technology to optimise operations and minimise downtime.
• Identify development opportunities for succession planning.
• Support and champion change initiatives, driving a passion for Continuous Improvement and remaining self critical
• Oversee the relevant area of operation, taking ownership of the day to day running and SLA adherance
• Ensure agility to meet evolving customer demands and volumes.
• Lead and motivate teams in a high-pressure, technology-driven environment.
• Manage performance appraisals, recruitment, disciplinary actions, and absence.
• Use knowledge and judgement to identify and resolve technical and operational problems within the team
• Influence others using core people skills
• Management of resource and overtime usage
• Build a culture of Health and Safety, Security and Hygiene focus
• Effective co-ordination and management of targets across team and individuals.
• Create a cohesive, self-sufficient team that will deal effectively with high demand
• Responsible for supporting the creation of operational reports, using system data, observations and recommendations to ensure that continuous SLAs are adhered to
• Communicate all relevant and purposeful information to the team
• Support the overall development of CDW’s Supply chain in any way possible
• Support and cover for absence and holiday for other department leaders

What we expect of you

• Operations leadership/management/Supervisory experience in a warehousing/manufacturing environment
• Proficiency in Microsoft Office and warehouse management systems (WMS).
• Experienced in leading through change and driving excellence through motivating and engaging teams, using performance management tools and procedures to ensure team members share in departmental success
• Experience working alongside Coworker success teams (HR, Payroll, Talent Acquisition etc..)
• Experience with creating and analysing performance KPIs, target setting
• Working to challenging deadlines in pressured environments
• Experience driving or contributing to continuous improvement or development initiatives.
• Problem-solving skills with a focus on leveraging automation.
• Experienced in cost control, including resource management and overtime management
• Ideally experienced in working in an Automated Warehousing environment
• Excellent Microsoft Office skills (Excel, word, PowerPoint)
• Excellent communication skills
• Excellent motivator
• Self-Motivation and proactivity
• Attention to detail
• Skilled at managing competing priorities in fast-paced environments.
• Active listener with a hunger for constructive feedback from others
• Highly organised
• Positive, professional attitude with strong work ethic.
• Proven multitasking and time management skills.
• Commitment to continuous personal and team development.
• Approachable and fair, providing constructive feedback.
• Highly adaptable
• Leadership & Team Management – Proven ability to motivate, supervise, and develop a team to achieve performance goals.
• Active listening - Actively listens to customer needs, demonstrating empathy and understanding, providing tailored solutions to meet those needs wherever possible
• Role Modelling - Represents the organization professionally, embodying its values and commitment to customer satisfaction.
• Problem-Solving & Decision-Making – Ability to quickly assess situations, troubleshoot issues, be agile and implement effective solutions.
• Communication – Clear and professional communication with team members, stakeholders, and customers.
• Technology Proficiency – Competent in Microsoft based reporting tools, Warehouse Management tools and Automation technologies.
• Continuous Improvement Mindset – Familiarity with Lean or Six Sigma methodologies to drive process improvement initiatives. Applies same mindset to own development.

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.