Commercial Support Coordinator

The Company:

Oriental Merchant is a leading wholesaler and distributor of authentic Asian Groceries globally. We have strong presence in Australia, New Zealand, Canada, United Kingdom and Holland, and our footprints continue to grow. Together with our strategic partners and suppliers, we aim to putting our brands in every consumer’s hands as well as in their hearts and minds, and our products always reach them at the right place and at a right time.

We have an exciting opportunity for a Coordinator to join our Commercial Support - Business Engagement team in Mulgrave, VIC!

The duties of the Commercial Support Coordinator include but are not limited to:

Primary Responsibilities –

1. Routine Work

• Handle customer queries and complaints professionally in a timely manner
• Liaise between sales team with other departments (operation, IT, accounts, marketing, procurement, QA and legal)
• Coordinate meetings for sales staff nationwide
• Process and keep records of claims from customer and sales team including travel requests, leave taken, sales expenses, sales proposals, price difference, stock issue and etc
• Maintain and update customer’s database accurately
• Maintain and update sales team’s call cycle and any special arrangement
• Maintain product catalogue and promotional catalogue for sales team
• Update sales team on new products and promotions
• Generate reports (Deals, MI/PI reports, comp check)
• Coordinate business plans for trade activities and sales report
• Assist different Channels in Sales Department to process forecast on annual and ad hoc basic
• Perform stock and deals management
• Perform other duties that correspond to your skills, knowledge and ability
• The above may be subject to change from time to time and be willing to undertake any other responsibility as assigned by management as and when necessary.

2. Team Guidance

• Arrange temporary replacement work when the team members are on leave or resign
• Arrange job rotation as and when necessary
• Coach the team to finalize the job assigned in a set timeline
• Report regularly to sales support managers the progress of the team and the work-related to different sales channel

To be successful you will need:

• Full Australian working rights
• Excellent verbal and written communication skills in both English and Chinese
• Excellent knowledge and understanding in Chinese product and Chinese market
• Strong communication skill
• Strong computer skills in all Microsoft applications and programs; Powerpoint, Excel and Word
• Can-do attitude and ability to prioritize
• Ability to solve issues and improve work efficiency and effectiveness  

Benefits:

• Join an expanding global company and gain extensive exposure to the FMCG industry
• Opportunities for growth and progression
• Supportive work environment
• Generous company discounts

If this job ad sounds like you, then please click 'APPLY NOW'

*At Oriental Merchant, the security of our employees and candidates is a priority. Recently, we have been made aware of certain unauthorized individuals falsely presenting themselves as recruiters as part of online scams or phishing attempts. We will never request sensitive information such as your bank account information, money or any personal information for visa sponsorships during the application and interview process.

If someone asks you for sensitive information, we strongly advise that you assume that individual is not affiliated with Oriental Merchant. Some things to watch out for:

• We will never request payment from you to process employer sponsored visas of any kind. Employer sponsored visas is something Oriental Merchant unfortunately do not currently facilitate for candidates.
• Slightly altered or unprofessional email addresses. Oriental Merchant’s Australian based HR team/management only corresponds from email addresses with the domain ‘@oriental.com.au’.
• Vague job requirements or job descriptions. Most of our open job opportunities and descriptions can be found on:

Employment Hero https://employmenthero.com/

Seek https://www.seek.com.au/

If you would like to verify who you are speaking to please reach out to <hr@oriental.com.au> before providing any information.

Please note that we do not accept applications via email, all applications must be processed via the links above.