Information Technology Support

Description

Information Technology Support

Bulls Media Albania is looking for IT support to join our global IT team.

Responsibilities:

• Responsibility for IT equipment including purchasing
• Install and upgrade computer components and software
• Applying and updating required packages and server services, PC, laptop
• Provide support for G suite (Google workspace)
• Manage users and access rights to company applications
• Handle on-boarding/off-boarding process for employees
• Offer technical support to company staff, both on-site and for remote users and offices.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Manage virtual servers, OS: Windows, Linux
• Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

Requirements

• At least 1-2 year experience in an IT support/ Help Desk role
• Knowledge of systems and networking software, hardware, and networking protocols
• Experience with G Suite ( Gmail, Calendar, Docs, etc.)
• Familiarity with Cloud platforms is a plus
• Experience with Integromat, Zapier, Monday is a plus
• Excellent time management skills with a proven ability to meet deadlines.
• Service oriented and positive person
• Strong analytical and problem-solving skills.
• Self learning abilities
• Fluent in English
• 5 days a week from the office - Work is not remote

What We Offer:

• A friendly and supportive work environment.
• On-the-job training and development opportunities.
• Potential for long-term growth within the company.
• Regular employment contract.