Document Specialist

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Company Overview:

Clear Spring Health is part of Group One Thousand One (“Group1001”), a customer-centric insurance group whose mission is to make insurance more useful, intuitive and accessible so that everyone feels empowered to achieve financial security. Clear Spring Health is dedicated to helping seniors protect their health and well-being by providing Medicare Advantage plans in select counties of Colorado, Illinois, North Carolina, and Virginia, plus Georgia and South Carolina and offers Medicare Prescription Drug Plans in 42 states plus DC.

Why This Role Matters:

The Document Specialist is responsible for the accurate development, maintenance, and organization of policy and client-facing documents for Hospital Indemnity insurance products. This role ensures all forms, certificates, notices, and applications are current, compliant, and accessible within a centralized document repository. The Document Specialist partners with internal stakeholders, compliance, and external vendors to maintain version control, accommodate product variations, and support regulatory and operational needs.

How You'Ll Contribute:

• Maintain and update a centralized repository of Hospital Indemnity policy documents, ensuring accuracy and version control.
• Revise and update client-facing forms, certificates, applications, and notices in accordance with regulatory and product requirements.
• Catalog, track, and manage all document versions to ensure proper auditability and compliance.
• Collaborate with Compliance, Product, and Operations teams to incorporate regulatory changes into documents.
• Accommodate unique requirements for specific books of business, distribution partners, and policy types.
• Perform quality checks on documents to ensure accuracy, consistency, and alignment with approved standards.
• Support audits and regulatory reporting by providing accurate document records.
• Assist in drafting Standard Operating Procedures (SOPs) related to document control and version management.
• Provide timely updates and communication to stakeholders regarding document changes.
• Work effectively with internal teams and external partners, including offshore teams, to maintain consistency in document management processes.

What We'Re Looking For:

• Bachelor’s degree in healthcare administration, business, communications, English or related field (or equivalent work experience).
• 2–4 years of experience in document management, healthcare insurance operations, or compliance support.
• Familiarity with health insurance products, particularly Hospital Indemnity, Accident, or Critical Illness.
• Strong organizational skills with proven experience in version control and document repository management.
• Proficiency with Microsoft Office Suite, especially Word (document formatting) and Excel (tracking logs).
• Knowledge of compliance requirements applicable to health insurance (HIPAA, Section 125, ERISA).
• Excellent attention to detail and ability to manage multiple priorities with accuracy.
• Strong communication skills, including working with cross-functional and offshore teams.
• Fluency in Spanish (or another language other than English) will be given strong consideration.

Compensation:

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $52,000/year in our lowest geographic market up to $70,000/year in our highest geographic market. Pay is based on factors such as market location, job-related skills, and experience.

Benefits Highlights:

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.  Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.  Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.  

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals.  All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

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