Systems Engineer III

Would you like to be part of a team that delivers high-quality software to our customers?

Are you a highly visible champion with a ‘can do’ attitude and enthusiasm that inspires others?

About Our Team

Our global team supports products that educate and provide electronic health records, introducing students to digital charting and preparing them to document care in today’s modern clinical environment. We have a stable product that we strive to maintain while valuing trust, respect, collaboration, agility, and quality in our team. 

About The Role :

We have a fantastic opportunity for a Systems Engineer III to join our EUC Enterprise Engineering team at Elsevier.

The primary objective of this role is to ensure our users are working as effectively and efficiently as possible by delivering first-class IT services. As a Systems Engineer III, you will support the implementation and ongoing support of enterprise technology solutions across the organization. This includes complex system deployments, upgrades, daily administration, monitoring, and system documentation.

Responsibilities

• Assist Enterprise Engineering Leads with the execution and successful delivery of the EUC roadmap.
• Act as a point of escalation for complex technical issues and provide 3rd line support to internal squads.
• Share knowledge and foster team development by hosting lunch-and-learn sessions, mentoring peers, and driving a shift-left culture within the team.
• Deliver business-critical support to internal customers, ensuring SLA adherence and exceptional service.
• Collaborate closely with squad leads and engineering leads to deliver key infrastructure projects.
• Participate in an on-call rotation, supporting OCC/NOC escalations and providing after-hours support as needed.
• Comfortable interacting with senior stakeholders, providing updates and input on technical initiatives.
• Occasional travel and off-hours work may be required based on project timelines and business needs.
• Deliver business-critical support to internal customers, ensuring SLA adherence and exceptional service.
• Collaborate closely with squad leads and engineering leads to deliver key infrastructure projects.
• Participate in an on-call rotation, supporting OCC/NOC escalations and providing after-hours support as needed.
• Comfortable interacting with senior stakeholders, providing updates and input on technical initiatives.
• Occasional travel and off-hours work may be required based on project timelines and business needs.

Requirements

• Excellent understanding of enterprise infrastructure and cloud platforms such as Azure, AWS, Active Directory, and other authentication services.
• Hands-on experience with DNS and DHCP, and solid working knowledge of SCOM for infrastructure monitoring and alerting.
• Strong grasp of Windows Server environments; experience with Mac and Linux enterprise systems is a plus.
• Proven ability to identify automation opportunities, streamline processes, and reduce manual workload.
• A self-starter with excellent communication skills and a passion for continuous improvement.
• Work in a Way that Works for You 
• Proven ability to identify automation opportunities, streamline processes, and reduce manual workload.
• A self-starter with excellent communication skills and a passion for continuous improvement.
• Work in a Way that Works for You 

We promote a healthy work-life balance across the organization. We offer numerous well-being initiatives, shared parental leave, study assistance, and sabbaticals to help you meet both your immediate responsibilities and long-term goals. 

Working For You

We understand that your well-being and happiness are essential to a successful career. Here are some benefits we offer: 

• Comprehensive Health Insurance.

• Enhanced Health Insurance Options. 

• Group Life Insurance.

• Group Accident Insurance.

• Flexible Working Arrangements.

• Employee Assistance Program.

• Medical Screening.

• Modern Family Benefits including maternity, paternity, and adoption support. 

• Long-Service Awards.

• Celebratory New Baby Gift. 

• Subsidized Meals (Location-Specific).

• Various Paid Time Off options including Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. 
• Free Transport for home-office-home commutes (location-specific). 

About The Business

We are a global leader in information and analytics, assisting researchers and healthcare professionals in advancing science and improving health outcomes. We combine quality information and extensive data sets with analytics to support science and research, health education, and interactive learning. At our company, your work contributes to addressing the world's grand challenges and fostering a sustainable future. We utilize innovative technologies to support science and healthcare, partnering for a better world. 

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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