Specialty Sales Director-Employee Benefits

The Cross Family of Agencies welcomes you. We need your talent and expertise.

• Job Title: Producer / Insurance Agent/ Account Executive/Senior Account Executive

Department: Employee Benefits

• Reports To: Branch Manager

Status: Exempt

Summary:

The Employee Benefits Producer (Account Executive/Senior Account Executive) is responsible for prospecting, soliciting, quoting, and successfully acquiring new and retaining renewal accounts. Specific sales goals and service responsibilities are determined during the yearly planning process. Service and sales standards must be met with emphasis placed on the quality of the insurance product presented to the client.

The producer will typically work with an Account Manager (AM) as part of the team to facilitate account service and client satisfaction. Account Executive/Senior Account Executive/Producer is accountable for meeting or exceeding Sales Goals created by sales leaders or branch managers, tracking wins and maintaining pipeline in Salesforce or other applicable CRM.

Essential Duties And Responsibilities:

Include but are not limited to the following. Other functions may be assigned as business conditions change.

Prospecting and creating new business opportunities Procuring or Maintaining all License(s) and CE’s required in the state they are conducting business Successfully transition prospects into revenue generating customers Develop networks and leverage networks into new business opportunities Assist in the development of the sales objectives. Meets the forecasted commission New Business goals as established with Branch Manager. Creates and maintains prospect and suspect lists. Request referrals from existing client base and respond to the referrals quickly and effectively. Identifies the client’s insurance needs, Health Platform/Carrier, and finance options Maintain relationship(s) with customers represented in your book of business Work with Account Manager to service and renew clients annually Obtains accurate information from the prospects, including completing applications, supplemental questionnaires, risk surveys, and other related documentation in order to provide complete, comprehensive submissions. Designs insurance programs and recommends insurance coverage to clients. Meets agency standards for account receivables. Participates in community activities. Reviews clients’ insurance programs annually and makes recommendations. Accurately documents client files and electronic files as to coverage discussions, quotes, decline, and coverage change or decline. Accurately maintain Agency Management and CRM databases in timely fashion Maintain a concern for timeliness and completeness when interacting with clients, agency, and company personnel to minimize potential for error or omission claims. Follow agency Standard of Excellence and Best Practices procedures for processing and preparation of customer correspondence, and follow-ups are set and the client file in the agency management systems is updated and consistent with the paper file.

Competencies:

Self-Management:

Demonstrate self-control and an ability to manage time and priorities. 

Customer Service:

Anticipate, meet and/or exceed customer needs, wants and expectations.

Interpersonal Skills:

Effectively communicate, build rapport and relate well to clients and associates.

Continuous Learning:

Take initiative in learning and implementing new concepts, technologies and/or methods.

Planning/Organizing:

Utilize logical, systematic and orderly procedures to meet objectives.

Persuasion:

Able to convince others to change the way they think, believe or behave. 

Goal Orientation:

Energetically focus efforts on meeting a goal, mission or objective. 

Written Communication:

Able to convey complex ideas clearly, succinctly, and understandably

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience:

High school diploma; some college or significant Insurance Industry related experience; or combination of education and experience.