Customer Support Representative | ZR_27456_JOB

BruntWork.com

Hybrid

Remote

Full Time

This is a remote position.

Paid hours per week: 37.5 hours

Job Role Overview
We are seeking an experienced Customer Support Representative to join our team and handle their customer calls of about 100 a day. The successful candidate will be responsible for the following responsibilities:

Responsibilities
● Act as the remote doorman for buildings to log package deliveries, let the courier into the building remotely and make sure they place the packages in the designated area.
● Interact with vendors and visitors, providing top-notch customer service, while moving through each call quickly.
● Engage with customers to learn about and address their needs, complaints, or other issues with products or services.
● Confirm or clarify information and diffuse angry clients, as needed.
● Document all call information according to standard operating procedures.
● Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment

Requirements

● 1+ years of experience in a call center environment.
● 4+ years of experience in handling high-profile voice accounts is a MUST.
● Reliable internet connection and a quiet work environment. Proficient in conversational and written English.
● Strong interpersonal skills, multitasking abilities, and organizational skills.
● Able to work in a fast-paced environment, thinking quickly and making sure to adhere to Standard Operating Procedures (SOPs)
● Coachable, Punctual, Assertive, and Diligent.

Technical Requirements (Laptop/Desktop):
● 100mpbs or higher is REQUIRED. Must be able to pass an Internet Speed Test.
● Windows OS Processor: Intel i3 - 6th Generation/Ryzen 5 - 3rd Generation
● Mac OS Processor: Intel i5 - 6th Generation
● RAM: 8GB and up
● Operating System: Windows 10/Catalina and Up Only

Independent Contractor Perks

With HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

ZR_27456_JOB