Collections Specialist Backoffice

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Process manual work lists referral and closure (investigate, identify, and provide recommendations / feedback) according to operation guidelines.
• Process Credit balance and action the necessary for cancelled derogatory accounts.
• Provides accurate and timely response to Internal Amex, outside agencies inquiries, cancelled card members and Debt Purchaser via email.
• Responds to all incoming correspondence as outlined in the operation guidelines.
• Update financial adjustments accurately within designated timeframes to the correct ledgers.
• Understand and follow the market specific (local law) requirements in each case handling.
• Achieve an accuracy score of 96% or greater through the Quality Assurance assessment process each month. 
• Upon request, action other collections related tasks and projects as and when required.

Minimum Qualifications

• Strong team player
• Proficiency in Microsoft Excel
• Strong Analytical skills with the attention to accuracy and detail
• Strong self-discipline, able to handle task effectively and adhere to deadlines
• Able to make sound decisions effectively and promptly with minimum supervision
• Good interpersonal skills and diverse in thinking
• Ability to work across multiple cultures and commercial environments
• Excellent communication skills in English both verbal and written. Additional languages such as Mandarin or Cantonese would be advantageous.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid or onsite arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.