Senior Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About Network & Acquiring Solutions

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year transformation to deliver operational excellence for our existing Network capabilities, enable innovative payment products, services, and capabilities effectively and efficiently based on the Enterprise needs to support our BU strategies more closely, and deliver on our customers’ evolving needs.

Key Responsibilities:

• Work with the leadership team to develop, refresh, and ensure execution of strategy, goals, and priorities while ensuring proper governance and risk management
• Develop and own the communication plan for roadmap products including building strategic direction, requirements and adherence to critical processes to deliver against roadmap.
• Understand the end-to-end Core Network roadmap and become a “go to” resource for colleagues
• Manage critical cross-team initiatives inclusive of communications, consistent adherence to processes and organizational planning.
• Drive usage and adoption strategy for Core Network capabilities.

Requirements/Qualifications:

• Relevant Experience: Extensive experience in payments, with a strong background in Product and Platform Management, driving innovation and execution across complex ecosystems.
• Results-Oriented: Demonstrated success in coordinating cross-functional teams—including Business, Platform Delivery, Technology, Policy, Risk, and Marketing—to launch innovative products and capabilities that deliver measurable business outcomes.
• Strategic Thinker: Proven ability to anticipate challenges throughout the product lifecycle and develop strategic solutions that ensure successful product delivery and launch in fast-paced, innovative environments.

• Intellectual Curiosity:

  A proactive mindset with a willingness to challenge assumptions, ask critical questions, and drive data-informed decisions that elevate the overall product experience.

• Highly Collaborative:

  Skilled in building strong, trust-based relationships with stakeholders at all levels, fostering collaboration that creates value beyond traditional approaches.

• Effective Communicator And Influencer:

  Strong ability to influence senior leaders and key partners through compelling narratives, backed by excellent communication skills and expertise in creating high-quality executive-level presentations and deliverables.

Salary Range: $123,000.00 to $215,250 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.