Sr Manager MX Programs - DMX (Dallas Tx)

Department:

Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Manager Maintenance Programs invests in our Purpose by leading Teams in driving strategic initiatives and the implementation of plans and schedules for the aircraft technical program. This role develops detailed, step-by-step instructions for various maintenance tasks to ensure safety, compliance, and that procedures are up to date with evolving technology. The Senior Manager Maintenance Programs is detail-oriented and a skilled communicator who looks forward to partnering across various Technical Operations (Tech Ops) workgroups to achieve goals in Customer Service, Safety, cost, quality, and efficiency.   

Additional Details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.    
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Model the Southwest Way

• Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
• Adhere to company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development
• Leads Teams in the implementation of Maintenance Program goals, aligned with Company and Department goals. Ensures that SWA provides safe, regulatory compliant, reliable and on time maintenance for its aircraft
• Leads Teams in implementation of Technical Publications goals, aligned with Company and Department goals. Ensures that SWA provides AMTs maintenance instructions that support the safe, regulatory compliant, reliable and low cost operation its aircraft.
• Manages activities of the SWA Check Analysis Team to ensure a data driven approach is used to understand Maintenance Check Findings, Root Cause, and develop necessary changes to the Program to ensure the Safe, Reliable, and low cost operation of the fleet
• Develops a competent, productive, knowledgeable, effective and Customer Services oriented Team by recruiting and hiring qualified applicants; providing training and orientation on departmental policies and procedures; assigning work responsibilities and priorities; leading work activities; and evaluating the performance of the Team and Leaders
• Fosters good working relationships and influences with peers in Engineering, Maintenance Projects, and other internal and external operating departments
• May perform other job duties as directed by Employee's Leaders
• Expert knowledge of the Southwest maintenance program, or similar level relevant knowledge of aviation maintenance through previous work experience
• Knowledge in total quality management, process improvement and training methods
• Skilled at leading organizational change, demonstrating strong communication skills, and the ability to motivate others
• Skilled in analytical problem solving, able to provide coaching for identifying practical approaches and real solutions to extremely complex problems
• Skilled with computer applications such as Outlook, Microsoft Word, Excel, and PowerPoint, and open to fostering technical advancement though new and existing automation needs
• Ability to lead aircraft maintenance organizations and accomplish specific goals
• Ability to perform well under pressure, in time critical environments with multiple tasking and tight time constraints
• Ability to make well thought out decisions during times of ambiguity, competing priorities or a changing landscape
• Excellent communication skills; comfortable and well versed in delivering formal communication, both written and verbal, to various levels of the organization including Customers, Subject Matter Experts, and Sr. Leaders
• Required: High School Diploma or GED
• Required: Bachelor's Degree
• Demonstrated experience in directly or indirectly leading teams and providing oversight and guidance for work deliverables
• Fully functioning broad knowledge in
• Managing Aircraft Maintenance, Engineering, Maintenance Control, Quality Assurance, Maintenance Programs, and/or Reliability Programs in an aviation related field
• Advanced level Business Acumen. Seasoned and specialized knowledge in Airline Maintenance or engineering related field
• Managing Aircraft Maintenance, Engineering, Maintenance Control, Quality Assurance, Maintenance Programs, and/or Reliability Programs in an aviation related field

ResponsibilitiesKnowledge, Skills and AbilitiesEducationExperienceLicensing/Certification

• Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Willing to work flexible schedule as needed, including overnight and weekends approximately 15% of the time

Physical AbilitiesOther Qualifications

Pay & Benefits:

Competitive market salary from $163,700 per year to $181,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits You’Ll Love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar[1]for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
• Explore more benefits you’ll love: https://careers.southwestair.com/benefits
• Pay amount doesn’t guarantee employment for any particular period.
• 401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position. *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
• Southwest Airlines is an Equal Opportunity Employer.
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