Compliance Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Compliance and Operations Coordinator

Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety.

With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to help create exceptional workplace experiences and drive colleague satisfaction and engagement to create opportunities for everyone to flourish.

Position Overview

The Operations and Compliance Coordinator will ensure seamless operational processes while maintaining adherence to regulatory requirements, company policies, and industry standards. This role supports daily operations and implements compliance frameworks to mitigate risk and optimise performance.

Key Responsibilities

Operations Management

• Coordinate daily operational activities across departments
• Monitor and optimise operational workflows and procedures
• Assist in process improvement initiatives and efficiency projects
• Support project management activities and timeline adherence
• Maintain operational documentation and standard operating procedures
• Coordinate with vendors, contractors, and service providers
• Support all matters relating to compliance

Compliance & Risk Management

• Monitor compliance with legislation and local regulations
• Maintain compliance documentation and audit trails
• Assist with internal and external audits
• Conduct compliance training and awareness programs
• Track and report on compliance metrics and KPIs
• Identify and escalate compliance risks and issues

DART (Document Action and Risk Tracker) is JLL's platform designed to capture the completion of risk events and associated actions. Data Source for Compliance: DART serves as the data source for compliance and risk management reporting, supporting internal and external audits. The key DART responsibilities are:

• Capture and Track Risk Events: DART is used to record risk events and the associated mitigating actions across various geographies and properties. This includes engineering, health and safety, and compliance-related actions.
• Monitoring and Reporting: DART provides dashboards and reports on open, overdue, and completed actions, supporting ongoing risk management and compliance monitoring.
• Sampling Program Integration: All sampling issues, actions, action owners, and due dates from the Sampling Report must be transferred into DART to monitor timely closure.
• Support for Audits and Assessments: As DART is used to track actions arising from audits, assessments, and inspections, ensuring non-conformities are addressed and closed.
• Collaboration and Accountability: DART enables collaboration between JLL, HSBC, and service partners, assigning ownership and deadlines for each action to ensure accountability.
• Escalation and Decision Tracking: The platform is used to log decisions, actions, and notes (DANs) from meetings, providing a systematic way to capture and circulate updates, escalations, and resolutions

Administrative Support

• Prepare reports, presentations, and compliance documentation
• Maintain databases and filing systems
• Coordinate meetings and manage calendars
• Support budget tracking and expense management
• Handle confidential information with discretion

Required Qualifications

• 2-3 years of experience in operations or compliance roles
• Strong understanding of regulatory requirements (industry-specific)
• Proficiency in Microsoft Office Suite and database management
• Excellent organisational and project management skills
• Strong attention to detail and analytical abilities
• Effective written and verbal communication skills

Preferred Qualifications

• Professional certifications in compliance or operations
• Experience with compliance management software
• Knowledge of risk management frameworks
• Previous experience in LOLER and PUWER operations

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Location:

On-site –Cheshire, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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