Order Management & Administration Coordinator - Work from Home

Join a dynamic fashion-focused team as a Order Management & Administration Coordinator. You'll manage tailor orders, coordinate shipping and alterations, and support customer service and reporting. This role is ideal for organized professionals with experience in retail or fashion operations.

• Accurately input tailor orders into the system.
• Liaise with tailors and makers to communicate order modifications or changes.
• Monitor order status throughout production to ensure timely completion.
• Organize shipping arrangements based on customer preferences and requirements.
• Coordinate local garment alterations with precision and customer satisfaction in mind.
• Maintain accurate customer records in the CRM and invoicing system.
• Serve as a point of contact for customer queries and requests.
• Provide general administrative support to the team.
• Assist with end-of-month reporting.
• Perform other position-level duties as needed.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field.
• Proven experience in administrative roles, preferably in retail or fashion.
• Proficiency in Google Workspace.
• Experience with CRM and accounting systems is highly preferred.
• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities.
• High attention to detail and accuracy in record-keeping.
• Ability to multitask and prioritize effectively.
• Familiarity with office equipment and basic troubleshooting.