Workforce Planning Sr Analyst/Lead

Primary Responsibilities:

> Scope of Support: Supports the enterprise LOB (Client, Vendors and Partners) in close partnership with domestic WFM team. Full execution of tasks and responsibilities required by the role.

• > Advanced Data Analysis: Analyze workforce data to identify trends and forecast staffing needs.
• > Model Development: Develop and maintain workforce planning models and tools.
•   Collaboration: Work with Finance, Training and departmental leaders to understand staffing requirements.
• > Reporting: Prepare and present workforce analysis reports to management  
• > Compile, analyze, review, forecast, and trend complex data  
• > Present analysis and interpretation for operational and business review and planning 
• > Support short and long term operational / strategic business activities through analysis  

>Develop recommended business solutions through research and analysis of data and business process and implement when appropriate
  

> Support ad hoc operational/strategic business activities through analysis and reporting
  

> Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time
  

> Perform other job-related work as assigned