Support Coordinator

Lead Support Worker

Pay £13.21 per hour (£25,838 per annum)

Permanent, Full time (37.5 hpw)

County Durham

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Home, a place where you belon

Join a supportive and compassionate team where your expertise is valued, and your wellbeing matters. You’ll help customers with complex mental health needs build skills for independent living. As part of our Central Resource Team, you’ll provide cover across services to ensure customers always receive the best support. Every day, you’ll make a real difference in helping them achieve their goals.

What’s in it for you? 

• 34 days leave, (including bank holidays and a “me day”)   
• Paid time off for volunteering   
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)   
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies   
• Career path with development and an excellent training package   
• Excellent benefits and rewards including supermarket discounts and travel expenses 

Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing.

Typical day as a Lead Support Worker

• Create and develop support plans with customers and coordinate the support worker team. 
• Support individuals with complex needs and vulnerabilities. From homelessness, substance misuse, complex mental health and social isolation.
• Assist with daily living activities: cooking, shopping, budgeting, tenancy upkeep and moving to independence. 
• Carrying out risk assessments, set goals and complete regular reviews. Assist with ending and setting up tenancies for our accommodations
• Provide person-centred, compassionate support without rushing. 
• Collaborate closely with colleagues for consistent, quality support

You’ll go home each day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK.

You Bring

• Passion for helping customers live their best lives, with a collaborative and detail-focused approach
• Experience creating person-centred support plans and coordinating referrals
• Ability to work independently, stay calm under pressure, and show resilience
• A vehicle insured for business use (mileage paid)

Our Team

You’ll join Laura on the Central Resource Team, who’s been with Home Group since 2022 and progressed from Support Coordinator through our training and development opportunities. She’s supported by our Client Service Managers: Meghan, Alex, Laura, Libby, Sam, Emma, and Tom.

Job Details

• 37.5 hours per week on a rota, including evenings, weekends, and occasional waking nights.
• Travel across County Durham (Brandon, Consett, West Cornforth, Durham) and one service in Sunderland.
• Occasionally our customers' needs mean your start and finish times may change. Where we ask you to be flexible, we will always try to reciprocate   
• Some lone working, plus regular team meetings and training.
• Confident using technology for support plans, learning, and collaboration.
• Enhanced DBS required (we’ll cover the cost).
• A place where you belong
• Some lone working, plus regular team meetings and training.
• Confident using technology for support plans, learning, and collaboration.
• Enhanced DBS required (we’ll cover the cost).
• A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

Find Out More

Click APPLY NOW to see our Lead Support Worker Job Description (known internally as Support Coordinator), find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. You can even learn more about our benefits on our website.   

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk