EUC Refresh Engineer - 12 months FTC

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Digital Workplace and Cyber Security & Networking.

Values: Open, Bold, Trusted

Job Description

This role is 100% on-site and does not allow for remote working.

We are seeking an EUC Refresh Engineer to support a large-scale laptop refresh project within a complex and busy healthcare environment. The primary objective of this role is to ensure a smooth and seamless migration of end users from their existing laptop hardware to new devices. This will be delivered through scheduled Laptop Clinics run on-site.

Key Responsibilities

• Pre-staging: Configure and prepare new laptop devices ahead of deployment.
• End User Support: Deliver 1:2:1 support sessions during scheduled clinic appointments, guiding end users through the setup of their new device and ensuring a smooth transition of critical applications.
• User Experience: Ensure users are fully operational on their new laptops within 30 minutes of their appointment start time.
• Collaboration: Work closely with the Project Manager to coordinate clinic flow and manage end-user arrivals.
• Asset Management: Complete governance tasks to accurately update the Configuration Management Database (CMDB) for effective asset tracking.
• Disposal: Manage the secure and compliant disposal of old laptop assets in line with customer requirements.

Qualifications

• Previous experience in EUC (End User Computing) support, IT refresh, or device deployment projects.
• Strong communication and customer service skills, with the ability to provide patient and clear 1:2:1 support.
• Ability to work efficiently in a structured, time-sensitive clinic environment.
• Familiarity with asset management and governance processes.
• Must hold BPSS clearance (no higher clearance, such as SC, is required).
• Flexibility to work on-site full-time with potential overtime as required.
• Ability to work efficiently in a structured, time-sensitive clinic environment.
• Familiarity with asset management and governance processes.
• Must hold BPSS clearance (no higher clearance, such as SC, is required).
• Flexibility to work on-site full-time with potential overtime as required.

Additional Information

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.