Platform Operations Engineer

The Platform Operations Engineer Will Be Working To Maintain And Support On-Premises Platforms And Infrastructure. This Role Focuses On Ensuring Platform Reliability, Implementing Modern Operational Practices, And Supporting Infrastructure Modernisation Initiatives While Maintaining Robust Support For Existing Agency Systems. The Candidate Will Work Closely With Various Stakeholders To Ensure The Stability And Efficiency Of Essential Government It Infrastructure.

Key Responsibilities:

• Maintain critical infrastructure platforms including compute, storage, virtualisation, and supporting systems across development, staging and production environments.
• Follow and implement platform standards, executing infrastructure automation and modern operational practices to improve efficiency and reliability.
• Support platform enhancement initiatives and implementation of new infrastructure solutions, ensuring alignment with enterprise architecture standards.
• Manage virtualisation platforms (e.g., VMware, Hyper-V), including capacity monitoring, performance optimisation, and lifecycle management.
• Execute platform patching strategies, leveraging automation to maintain security and stability while minimising service disruption.
• Provide L2/L3 technical support for platform-related incidents, conducting problem determination and resolution.
• Maintain backup, DR, and high-availability solutions for critical platform components.
• Follow security controls implementation, including access management, security hardening, and compliance monitoring.
• Collaborate with application teams to support platform stability, performance, and scalability requirements.
• Create and maintain platform documentation, runbooks, and standard operating procedures.
• Support team members on platform operations and modern infrastructure practices.

Desired

• Implement and maintain robust monitoring and observability solutions for all platform components using modern tooling (e.g., Prometheus, Grafana, ELK stack).
• Support containerisation initiatives and maintain container orchestration platforms for traditional workloads where applicable.
• Implement Infrastructure as Code (IaC) practices to automate platform provisioning and configuration management.

Requirements

• Proactive and dedicated individual with a positive attitude and multi-tasking capabilities, as well as the ability to work independently without close supervision
• Excellent problem-solving and analytical skills
• Experience in contract and vendor management
• Experience in infrastructure operations and understanding of enterprise infrastructure components
• Good communication skills, both oral and written, with the ability to present ideas and communicate effectively with technical and non-technical stakeholders
• Team player with strong organisational and interpersonal skills

Technical Requirements:

• Experience with enterprise virtualisation platforms (VMware vSphere, Hyper-V)
• Experience with storage systems (SAN, NAS) and enterprise backup solutions
• Proficiency in Linux and/or Windows Server administration
• Familiarity with monitoring and observability platforms
• Experience with Infrastructure as Code practices
• Understanding of networking concepts and technologies
• Experience with high-availability and disaster recovery solutions
• Experience in supporting infrastructure modernisation initiatives
• Strong documentation abilities

Desired Technical Requirements:

• Experience with infrastructure automation tools (Ansible, Puppet, Chef)
• Knowledge of container technologies (Docker, Kubernetes)
• Scripting abilities (Python, PowerShell, Bash)

Qualifications:

• Degree or Diploma in Computer Science, Computer Engineering, Information Technology or equivalent.

Desired Certifications:

• VMware Certified Professional (VCP)
• Microsoft Certified: Windows Server
• Red Hat Certified Engineer (RHCE)
• ITIL v4 Foundation