Assistant Manager - Brand Marketing-Leadership Support-Senior Executive Assistant

•Motivate team members and control attrition 
•Complaint and escalation management 
•Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental      improvements. 
•Provide coaching and feedback to team members to enable them to improve their performance. 
• Assist new hires such that they are productive on the floor in the shortest possible time frame 
•Client Interaction, where required – Daily/Weekly/Monthly 
•Ensure compliance with internal policies and procedures, external regulations and information security standards 
•Collect and provide data required for various audits like GI/Internal Audit 
•Productivity Improvement and Employee engagement
•Client interaction, if required at supervisory level
 

Education And Qualifications:

• Matric is Essential
• Excellent telephone etiquette and service delivery skills
• Strong communication skills and effective listening abilities
• Effective organizational and time-management techniques
• Exhibit patience and a positive outlook when working with policyholders
• Contribute to an environment of accountability, collaboration and teamwork
• Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc. Able to commit to the entirety of the training program and work within a structured operation environment.

Work Requirements:

• 3 years Assistant Manager / Team Leader BPO Experience in Insurance, Sales and Customer Service handling voice and queries, customer escalations with excellent verbal communication skills.