Assistant Manager, iCIMB & CCBO - Trade Shared Services (Trade Operations - Open Account/Settlement) MY

Oversee the daily activities of the section in processing trade transactions received from CIMB group and correspondent agents in accordance to the bank’s procedures & guidelines & TFGPM & internal Memo with zero defects, within stipulated time as per Service Level Agreement

• Responsible for the daily activities of the section.
• Checking, approving & verification of transactions processed.
• Assist HOS in the implementation of policies & procedures 
• Ensure team readiness for Audit.
• Any other responsibilities/tasks as assigned by the Management from time to time.
• Adhere strictly to compliance and operational risk controls in accordance with Bank’s policies & guidelines.
• Continuous review of existing process flow to identify process improvements that will enhance operational effectiveness.
• To ensure timely submission & accuracy of reports i.e. SLA, Management, BNM, Month End etc.
• Solution provider on Trade Finance operational issues to CIMB Group
• Escalation of Facility & product compliance for approval to relevant authorities
• Provide training to staff & brief staff on new initiatives/products
• Oversee the daily operation of the team and ensure that the set productivity targets (efficiency, accuracy, timeliness etc) and processing turnaround & SLA are met.
• Responsible for proper filling & housekeeping of the section 
• Monitor, approve & address TF AMLA, ISO, Compliance, and Virtual Surveillance Check.
• Monitor defects & conduct regular review of staff’s performance.
• Monitor staff performance on productivity & accuracy (SLR).
• Monitor Overtime & ensure justification recorded for management’s reporting.
• Monitor attendance, late comers & address tardiness as per HR guidelines.
• Coach & develop team members to achieve desired level of productivity & competency.
• Conduct daily huddles, raise logs & monitor for closure under Corrective Action Plan (CAP/CAR/IR).
• Attend to telephone enquiries and reply to swift / mails enquiries when required.
• Perform any other assignments by HOS/HOD which may be directed from time to time.
• Handle TSCW / TSCC / 3rd party/ Loan Owner’s complaint promptly. 
• Perform and relief other units in their daily operations and ad hoc assignment.
• Perform document checking under UCP600/ISBP/URDG/URC/Incoterm and Loans compliance checking.
• Check and approve alerts in AMLA system (with sighted of higher level approval)
• Adhering to ISO 9001:2015 and to support any implementation related to ISO 9001:2015

Any other responsibilities/tasks as assigned by the Management and as per Business requirement from time to time.