TikTok Shop - Account Management, Mothers & Babies (Malaysia)

About the team
The team drives, leads and grows the TikTok Shop Mothers & Babies Category, providing both sellers and buyers a seamless shopping experience.

In this role, you will be responsible in acquiring, incubating and managing sellers from the Mothers & Babies category.

Responsibilities
- Acquire and incubate brands, principals and big merchants that contribute large GMV share
- Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
- Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
- Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
- Manage mid-and-long tail merchants by leveraging scalable incubation and management programs and tools
- Able to deliver category or sub-category growth plan with solid action plan