Withdrawal Specialist - (Jersey City)

We Are Caesars

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. 

Job Summary:

As a Withdrawal Specialist, you will work in our Payments Operations team to review withdrawals for exceptions handling, evaluate player activity and identify suspicious activity. The work requires attention to detail and extensive and accurate documentation.  An interest in sports and sports betting is helpful, but not an absolute must.  

HOW YOU WILL CREATE THE EXTRAORDINARY:

• Review and Release transactions for customers in the given SLA period for multiple states  
• Ensure that all day-to-day tasks are being completed in accordance with our standards
• Support customers to resolve inquiries via email in a timely and professional manner and providing superior service  
• Work closely with Payments and Fraud Analysts, providing research for investigations and chargeback inquiries  
• Complete payment projects as required to support compliance, risk and fraud reduction and other department mandates  
• Collaborate with different areas of the business to provide support, including operations, marketing, and compliance  
• Collaborate with customer service teams to ensure that we continue to provide the best customer experience for our customers
• Report any adverse trends, issues and/or anomalies to the senior analyst
• Promote a positive image for Caesars Sportsbook within the industry and community

What You Will Need:

• 1+ years of experience in payments/fraud in an e-commerce environment. Experience in digital gaming or gambling an advantage  
• Strong data analysis skills and Excel experience required  
• Ability to problem solve and implement solutions quickly, often coordinating multiple teams  
• Excellent communication, organizational, operational, teamwork, and interpersonal skills  
• Previous experience of working in a highly regulated industry  
• Understanding of a Card Not present environment

Additional Requirements:

• Enthusiastic about working with revenue 
• Passionate about internal/external customer service 
• Understands the importance of establishing and maintaining positive relationships 
• Good communicator and detailed oriented 
• Able to maintain confidentiality

Work Environment:

• Must be able to sit for extended periods of time                                           
• Must be able to type and monitor a computer for extended periods of time                          
• Regular attendance in the office     

Compensation & Benefits:

The salary range for this position is $44,024.07 - $78,281.00 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role includes paid Personal Time Off and paid company holidays. 

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). 

Equal Employment Opportunity

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

• Ready to make your mark on the Empire?
• Explore our open roles and discover how you can help shape the future of gaming.
• Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.