Defect Manager- QA

Job Summary

The Defect Manager is responsible for overseeing the end-to-end defect management process across projects or application landscapes. This role ensures that all identified defects are properly recorded, categorized, prioritized, tracked, and resolved according to defined standards and timelines. The Defect Manager collaborates with QA teams, developers, business analysts, and project managers to maintain software quality and minimize defect leakage.

Key Responsibilities

• Own and manage the full defect lifecycle – from logging and triaging through resolution and closure.
• Conduct regular defect triage meetings involving QA, development, and business teams.
• Track defect metrics (e.g., open/closed rate, severity levels, aging) and publish dashboards/reports.
• Ensure defects are properly prioritized and resolved as per agreed SLA timelines.
• Coordinate across development, QA, and UAT teams for defect root cause analysis and revalidation.
• Establish and enforce defect governance standards across teams and projects.
• Support continuous improvement through defect trend analysis and lessons learned sessions.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 6+ years of experience in QA, defect management, or testing roles.
• 7+ years of experience in Quality Assurance, defect management or testing roles, preferably in telecom (B2B services, postpaid systems, etc.) or cloud-based platforms.
• Strong understanding of BSS/OSS ecosystems, including CRM, billing, charging, mediation, product catalog, and order orchestration.
• Strong understanding of software development life cycle (SDLC) and testing methodologies.
• Experience with defect management tools (e.g., JIRA, HP ALM, Bugzilla).
• Excellent communication, coordination, and stakeholder management skills.
• Ability to analyze trends and recommend process improvements.

Interfaces With: QA Team, Development Team, UAT Team, Project Managers, Business Analysts

Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.