Senior Product Associate, Banking Payments, Small and Mid-sized Business (SMB)

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experience product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

As a Senior Product Associate in the Small and Mid-sized Business Payments team, you are an integral part of the team that leads the end-to-end product life cycle for payments products that deliver value for small business customers. Leverage your expertise in product development and optimization to make a significant impact and fuel the creation of innovative products and improvement of existing offerings, supported by user research and customer feedback. You will manage backlogs, write epics and user stories, and collaborate with product and engineering partners across the payments organization to ensure the successful development and implementation of payment solutions. 

Job Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience 
• Writes the requirements, epics, and user stories to support product development, in coordination with the Product Manager and engineering partners 
• Collaborate with Agility Leads to run successful Release Planning and Sprint Planning sessions, as well as Sprint Reviews and Retrospectives 
• Conduct pre-release reviews, including regression testing and quality assurance, to certify releases as production-ready, along with production validation 
• Work closely with Product Manager, developers, operations, and production management teams to research and resolve issues or defects that impact the customer experience 

Required qualifications, capabilities, and skills 

• 3+ years of experience or equivalent expertise in product management or a relevant domain area 
• Proficient knowledge and experience in the product development life cycle, including discovery, requirements definition, writing stories, and developing use cases and validation criteria  
• Effective communication skills (both verbal and written) for engaging with business and technical stakeholders and management 
• Self-starter with strong problem-solving skills, attention to detail, and ability to analyze complex business processes 
• Understanding of development processes, database usage, and microservices (e.g., Kafka, APIs) 
• Proficient with JIRA, Microsoft Office tools, and Confluence   

Preferred qualifications, capabilities, and skills 

• Experience working in financial services, retail banking, or payments

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.