Senior Software Engineer

As a Senior Software Engineer for Microsoft Teams Modern Triage team, you will design, develop, and maintain scalable backend systems to support critical customer needs. Microsoft Teams supports over 300 million daily active users globally and serves as the primary tool for collaboration, productivity, and communication for work and life. It also provides a platform for ISVs to build and extend applications and agents to the Microsoft 365 ecosystem. We are seeking a Senior Software Engineer to lead and strengthen our efforts in building the backend for agentic streams and modern triage workflows. This role focuses on developing scalable infrastructure that delivers exceptional user value and empowers users to efficiently interact with agentic content.

You will collaborate with cross-functional teams to deliver high-quality software solutions that drive productivity and engagement across Microsoft Teams’ global and diverse user base. If you are motivated to work in a fast-paced, startup-like environment, this team may be the right fit for you. We are looking for a senior engineer to drive strong technical fundamentals along with thought leadership and innovation to enhance the function of triage in the era of AI.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Architect and implement end-to-end solutions involving backend, AI Agents with state-of-the-art frameworks and technologies.
• Optimize existing systems for enhanced performance, scalability, and cost efficiency.
• Design and maintain APIs to enable robust integration with frontend and partner services to deliver seamless end-to-end user experiences.
• Develop tools for monitoring, analytics, and recovery to improve service quality and resiliency.
• Work collaboratively with product managers, partner engineers, leaders and applied scientists to deliver impactful features.
• Ensure all solutions/services comply with security and privacy standards.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
• OR equivalent experience.
• Proficiency in object-oriented programming languages such as C#, Java, Python, or Node.js.
• Solid understanding of algorithms, data structures, and system architecture.
• Experience working with SQL/MySQL and NoSQL databases.
• Familiarity with high-scale services and RESTful APIs on cloud platforms like Azure, AWS, or GCP.
• Knowledge of CI/CD pipelines and related infrastructure.
• Hands-on experience with debugging customer issues and managing livesite mitigations.
• Excellent communication and collaboration skills.
• Passion for innovation and continuous learning.
• Experience with large language models (LLMs), prompt engineering, and big data analytics is a plus.
• OR equivalent experience.

Preferred Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related field with 8+ years of work experience in backend development.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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