Assistant Manager

Candidates should have prior working experience in ServiceNow Implementation projects only (Not enhancements, Managed services)

Knowledge & experience in development of one or more ServiceNow applications (ITSM & GRC, SECOPS, HRSD, CSM) in ServiceNow Platform.

Aware of best development practices during implementation & coach other team members to follow best practices.

Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members

Exposure to ITIL Framework, IT Management Tools

Ideal candidate should have worked on agile methodology for implementing ServiceNow application in scrum-based approach 

Ability to work under pressure and handle crunched timelines

Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork

Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high-performance teams and interface with all levels of the organization.

Knowledge & experience of integration frameworks in ServiceNow

The ServiceNow Assistant manager will join the high performing ServiceNow implementation team, this team work only on ServiceNow implementation & transformation projects

The ServiceNow Assistant Manager is responsible for leading the team of 5-7 key members to implement a ServiceNow application as per client needs

The ServiceNow Assistant Manager is responsible for designing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond

The candidate will have to act as a Solution Architect/Senior developer as required in the implementation team.

Candidate will work on Innovative solutions to automate processes or increase efficiency, effectiveness of systems

Candidate will perform performance management of 4-5 developers, engage in coaching, career development as per KPMG framework.

Candidates will help in practice development by helping in hiring, resourcing & rewards & recognition

Candidate can choose one practice development function to participate in, innovation, presales, hiring or resourcing.