Customer Service Agent (Thai speaking)

Introduction

Gear Inc. is looking for local Laos who can can speak Thai to join our Customer Service Call Center team. 

As a Customer Service Call Center Agent, you will be the frontline representative of our company, providing exceptional service to our customers operating 24 hours a day 7 days a week. You'll handle inquiries, resolve issues, and ensure a positive experience for users of a food delivery platform. Your role is crucial in maintaining customer satisfaction and loyalty.

Key skills and experience

• High school diploma or equivalent (additional certifications are a plus).
• Prior call center or customer service experience preferred.
• Familiarity with food delivery services or related industries is advantageous.
• Excellent verbal and written communication skills in Thai.
• Proficiency in using call center software and CRM systems.
• Ability to multitask, prioritize, and handle high call volumes.
• Empathy, patience, and problem-solving abilities.
• Adaptability to changing processes and technology.

Responsibility

• Customer Assistance:
• Answer incoming calls, emails, and chats promptly and professionally.
• Assist customers with order tracking, menu inquiries, payment issues, and account management.
• Provide accurate information about delivery times, restaurant availability, and promotions.
• Issue Resolution:
• Investigate and resolve customer complaints, delivery delays, and missing items.
• Collaborate with delivery partners and restaurants to address any service-related issues.
• Escalate complex cases to supervisors or relevant departments when necessary.
• Order Management:
• Process orders, cancellations, and refunds efficiently.
• Update customer profiles and maintain accurate records.
• Ensure seamless coordination between customers, drivers, and restaurants.
• Product Knowledge:
• Stay informed about our food delivery platform, features, and policies.
• Educate customers on app functionalities, discounts, and loyalty programs.
• Troubleshoot technical issues related to the app or website.
• Professional Communication:
• Communicate clearly and empathetically with customers.
• Use active listening skills to understand their needs and concerns.
• Maintain a positive and friendly demeanor even during challenging interactions.
• Follow established guidelines and protocols for consistent service delivery.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Contribute to improving processes and workflows based on customer feedback.
• Work closely with other call center agents, supervisors, and cross-functional teams.
• Share insights and best practices to enhance overall customer support.
• Interested candidates are welcome to submit CVs to: recruitment-la@gearinc.com
• Answer incoming calls, emails, and chats promptly and professionally.
• Assist customers with order tracking, menu inquiries, payment issues, and account management.
• Provide accurate information about delivery times, restaurant availability, and promotions.
• Investigate and resolve customer complaints, delivery delays, and missing items.
• Collaborate with delivery partners and restaurants to address any service-related issues.
• Escalate complex cases to supervisors or relevant departments when necessary.
• Process orders, cancellations, and refunds efficiently.
• Update customer profiles and maintain accurate records.
• Ensure seamless coordination between customers, drivers, and restaurants.
• Stay informed about our food delivery platform, features, and policies.
• Educate customers on app functionalities, discounts, and loyalty programs.
• Troubleshoot technical issues related to the app or website.
• Communicate clearly and empathetically with customers.
• Use active listening skills to understand their needs and concerns.
• Maintain a positive and friendly demeanor even during challenging interactions.
• Follow established guidelines and protocols for consistent service delivery.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Contribute to improving processes and workflows based on customer feedback.
• Work closely with other call center agents, supervisors, and cross-functional teams.
• Share insights and best practices to enhance overall customer support.
• Interested candidates are welcome to submit CVs to: recruitment-la@gearinc.com
• Use active listening skills to understand their needs and concerns.
• Maintain a positive and friendly demeanor even during challenging interactions.
• Follow established guidelines and protocols for consistent service delivery.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Contribute to improving processes and workflows based on customer feedback.
• Work closely with other call center agents, supervisors, and cross-functional teams.
• Share insights and best practices to enhance overall customer support.
• Interested candidates are welcome to submit CVs to: recruitment-la@gearinc.com

Quality Assurance:

Team Collaboration: