Senior Manager, Application Management (FCRM), Information Technology

About Fwd Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/.

Job Summary

The Senior Manager leads the application development team for AML, Risk & Compliance Applications. The role owns the change portfolio and lifecycle—from roadmap to run—ensuring high-quality delivery, regulatory compliance (AMLO/HKIA GL3/AMCM/BMA), and disciplined governance across SDLC, change & release, testing, and evidence management. The Senior Manager partners closely with Compliance, Operational Risk, IT Security and business stakeholders to translate policy and control requirements into secure, auditable system behaviors while coaching team leads and vendors for consistent execution.

The Job

• Own and prioritize the AML, Risk & Compliance Applications roadmap and backlog across Screening, Customer Risk Rating and Transaction Monitoring/Case Management; align releases to business value, risk appetite and audit actions
• Establish and enforce SDLC discipline: complete, traceable and signed‑off deliverables (UR→FDS→TDS→tests), TIA, deployment readiness, and post‑implementation reviews
• Lead Change & Release governance: ensure risk assessment, back‑out plans, and timely CAB/eCAB approvals; track change outcomes and drive continuous improvement
• Embed AML/CTF and sanctions requirements into design, testing and operational controls; ensure documentation and MI satisfy AMLO/HKIA GL3/AMCM/BMA and Group policies
• Institutionalize bi‑weekly regression test packs and rules/threshold reviews; strengthen approval flows (Business + IT + Compliance) and close gaps from FCRM health checks
• Drive production reliability and data quality for AML‑critical fields; lead incident/problem management and permanent fixes; measure MTTR and defect leakage
• Provide people leadership: coach Senior Systems Analysts/Team Leads; set engineering standards and manage vendor SoW and performance
• Apply Group Project Governance and Delegation of Authority for changes in scope/cost/schedule; ensure accurate reporting to governance forums

The Person

• Bachelor’s degree in Computer Science/Information Systems or related discipline
• 10+ years in application development within financial institutions (insurance/banking), including 5+ years leading teams delivering regulated systems
• Proven expertise in SDLC governance (Waterfall/Agile), test management, and Change/Release Management in complex, integrated environments
• Working knowledge of AMLO, HKIA GL3 and relevant BMA expectations, with the ability to translate regulatory requirements into system and evidence designs
• Strong stakeholder management across Compliance, Operational Risk, IT Security, Data Governance and business functions; excellent communication and influencing skills
• Strong communication and stakeholder management skills, with the ability to influence at the executive level
• Business acumen to translate complex technical strategies into tangible business value
• Collaborative mindset with experience managing internal teams and external service providers
• Experience with AML/FCRM platforms such as Fiserv FCRM
• Comfort with audit/assurance practices, control testing, and evidence management

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.