IT Support Engineer I

About Ncr Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Primary Responsibilities

• Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc.
• Provide information on IT processes, general how-to queries and known outages.
• When a problem is reported, the Help Desk Analyst must analyze the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.
• Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.
• Follow-up with Level 2 support teams for timely completion of tasks.
• Co-ordinate with third-party vendors like Dell and Canon for hardware issues.
• This job role requires candidates to provide IT support on inbound calls, web tickets and chat. The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week.

Technical Skills:

• Thorough knowledge of Windows 10 Operating System.
• Good working knowledge of Windows, MS Office 365 & internet technologies.
• Basic networking concepts, troubleshooting LAN/remote access problems.
• Expertise in configuring and troubleshooting Office365, MS Outlook 2016 or later
• Ability and willingness to learn quickly, keep knowledge current.
• Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory.
• Minimum six months experience in a technical support role.
• Candidates with prior experience in a technical, voice-based process will be given priority
• Thorough knowledge of Windows 10 Operating System.
• Good working knowledge of Windows, MS Office 365 & internet technologies.
• Basic networking concepts, troubleshooting LAN/remote access problems.
• Expertise in configuring and troubleshooting Office365, MS Outlook 2016 or later
• Ability and willingness to learn quickly, keep knowledge current.
• Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory.
• Minimum six months experience in a technical support role.
• Candidates with prior experience in a technical, voice-based process will be given priority

Education & Work History:

Communication Skills:

• High proficiency in English grammar, vocabulary and sentence structure.
• Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers.
• Clarity in speech – Neutral accent, appropriate rate of speech, pleasant voice and confident tone.
• Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker.

Other Essential Skills:

• Telephone etiquette - basic call handling skills.
• Customer service skills (persuasion, empathy, helpfulness & positive attitude)
• Good business communication skills (e-mail)

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.