AV Operations Manager

Company Description

BETTER BEGINS HERE
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

About The Role

We are currently seeking an experienced AV Operations Manager to join our Property Services team at Crown Melbourne. This pivotal role is responsible for overseeing the operational delivery of AV services across the complex, ensuring seamless experiences for both internal stakeholders and guests.

Reporting to the AV Operations & Services Manager, you will:

• Manage and respond to AV-related requests and faults via the Maximo Help Desk system.
• Lead preventative maintenance programs and asset management strategies.
• Deliver training for new employees and Maximo users.
• Drive continuous improvement initiatives to enhance AV system performance and customer satisfaction.
• Provide on-site leadership during major events and be available on-call for critical AV issues.

What You’Ll Bring

To be successful in this role, you will have:

• Proven experience in large-scale AV systems and audio/lighting production.
• Strong fault-finding and signal flow analysis skills.
• Excellent communication and customer service abilities.
• Proficiency in Microsoft Office and familiarity with Windows, Linux, and iOS environments.

Applications Close: 12:00AM Thursday October 16th 2025.

Additional Information

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.