Assistant Manager, Merchant Operations

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Grab Financial Group (GFG) Team oversees, shapes, and drives the strategy and growth initiatives of money movement for the Grab ecosystem in the Philippines. The team is at the forefront of digital innovation, focused on simplifying payments through secure, seamless solutions like e-wallets, card payments, and digital banking. The team drives decision-making to ensure major initiatives create the maximum value for the Grab ecosystem, whether by driving down costs, generating incremental revenue, or providing the best payment solutions for our stakeholders, including merchants, drivers, and passengers.

Get to Know the Role

You will help develop and execute Grab's payments strategy for the Philippines. Your main focus will be to drive the penetration of cashless payment and dine-out solutions for merchants by developing and executing scalable process flows to enable merchant adoption. You'll report to the Manager for Merchant Enablement and will be based onsite at our office in Ortigas.

The Critical Tasks You Will Perform

• Process improvements
• You will design and manage efficient and effective process flows to unlock business objectives, which include but are not limited to, pitching, onboarding, training, and distribution
• You will develop execution plans, success metrics, and communication of relevant processes
• You will execute internal/external projects (including ad hoc activities) through a structured and collaborative approach and according to agreed requirements while ensuring flexibility to adapt to internal/external factors
• You will escalate and resolve roadblocks when needed to deliver outcomes in a timely manner
• Cross-functional and cross-vertical collaboration
• You will support designing solutions to complex business problems and gather requirements from relevant partners (direct and indirect stakeholders)
• You will foster and strengthen a culture of cross-functional and cross-vertical collaboration on project planning, execution and feedback loops
• Stakeholder management and communications
• You will manage communication of progress and alignment with overall direction with relevant people across different teams
• You will ensure strict adherence to timelines and ensure visibility to company leadership
• You will manage roadblocks effectively while maintaining composure and communicating clearly
• You will design and manage efficient and effective process flows to unlock business objectives, which include but are not limited to, pitching, onboarding, training, and distribution
• You will develop execution plans, success metrics, and communication of relevant processes
• You will execute internal/external projects (including ad hoc activities) through a structured and collaborative approach and according to agreed requirements while ensuring flexibility to adapt to internal/external factors
• You will escalate and resolve roadblocks when needed to deliver outcomes in a timely manner
• You will support designing solutions to complex business problems and gather requirements from relevant partners (direct and indirect stakeholders)
• You will foster and strengthen a culture of cross-functional and cross-vertical collaboration on project planning, execution and feedback loops
• You will manage communication of progress and alignment with overall direction with relevant people across different teams
• You will ensure strict adherence to timelines and ensure visibility to company leadership
• You will manage roadblocks effectively while maintaining composure and communicating clearly

Qualifications

What Essential Skills You Will Need

• You have a Bachelor's Degree in Business, Economics, Engineering, Operations, or any related fields; Master's Degree preferred
• You have 3 or more years of experience in Strategy, Operations, Project Management, or Management Consulting
• You are highly analytical with keen attention to details; proficient in both strategy and operations
• You are passionate about Grab's social mission; dedicated to positive impact internally and externally
• You are a strong motivator, collaborator, and negotiator; excellent communication skills; adept at influencing diverse groups
• You are highly entrepreneurial, executional, resilient, and agile; self-standing with a strong drive for excellence and growth
• You are proficient in Microsoft and Google Workplace tools; demonstrated experience in driving transformative initiatives; SQL, Python, AI and LLM proficiency preferred
• You have excellent communication skills in English and Filipino; capable of managing relationships with internal and external stakeholders; proven track record in collaborating across functions for process development and strategic problem-solving

Additional Information

Life At Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.