Internal Communications Manager

Internal Communications Manager- Sydney

At Allianz, proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About The Role

The primary purpose of this role is to develop and deliver an internal communications strategy for the contact centre and wider consumer division, with a focus on translating strategy, culture and engagement messages into compelling and aligned communications.

• Plan, design and implement a cohesive internal contact centre communications strategy in consultation with stakeholders to reflect contact centre mission objectives and initiatives.
• Develop and implement new communications methods, continuous improvement initiatives and consistent approaches which reflect best practice and internal communications trends across the industry.
• Manage all communications projects for the contact centre, ensuring communications are delivered in line with projected scope, benefits and budget.
• Assess internal communications effectiveness and implement improvement initiatives based on feedback.
• Provide expert advice and guidance on internal communications strategies, plans and issues to support the contact centre, working collaboratively with cross functional stakeholders.
• Develop and implement an internal communications strategy for the consumer division in consultation with key stakeholders, building on themes and culture surveys whilst focusing on strengthening the ‘tone from the top’.
• Establish regular communications from the Chief General Manager to communicate business priorities for the division, provide regular progress updates and celebrate customer stories.
• Establish an internal events program for the consumer division, and develop presentations and related communications materials for the Chief General Manager to support these events.
• Develop Chief General Manager communications and other supporting collateral, tools and resources as required.
• Collaborate with the internal communications team to ensure communications align with enterprise-wide strategic narratives and form part of the broader internal communications strategy.

About You

• Experience in a communications role gained in a complex, matrixed corporate environment and a comprehensive understanding of corporate communication principles including the development and implementation of communications and crisis management strategies.
• Demonstrated ability to partner and collaborate effectively with senior stakeholders and subject matter experts to establish strong professional relationships, influence outcomes and to ensure they provide timely information and feedback for content.
• Excellent verbal and business writing communication skills, capable of communicating with audiences at all levels with clarity, impact and influence.
• Tertiary qualifications in Marketing, Digital Marketing, Information Technology or equivalent.
• Highly developed analytical skills, demonstrating the capability to analyse and interpret complex information from a broad range of sources and to present findings in a clear and compelling manner.
• Demonstrated evidence of successfully leading and delivering multiple projects within time, budget and resource constraints and sustaining high quality outcomes and exceptional customer service.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.  

Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Our Culture

We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments And Support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers