Coordinator Rider On Ground Ops

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• This is an administrative and operational role that primarily focuses on coordination on all rider’s
• related issues.

What’s on Your Plate?

• Monitor and improve the Rider Compliance
• Coordinate & Support operations with live Rider issues
• Coordinate rider roster with proper allocation of shifts/breaks/off-days etc
• Coordinate with supporting other verticals with their orders closing cycles on a monthly basis.
• Coordinate with riders to solve customer or vendor-related issues
• Track order-related issues and find out if the issue happened from Logistics side or from the vendors’ end
• Work with other functions in Operations to identify and resolve issues
• Provide support in any additional tasks requested by the department manager

Qualifications

What Did We Order?

• Strong communication skills, both written and verbal, in a cross-cultural setting. Arabic and English languages fluency is required
• Ability to manage multiple tasks at the same time with cross-functional teams
• Understanding of different areas/locations in Kuwait
• Ability to handle irate individuals in a calm and professional manner
• Ability to work under pressure and handle stress
• Advanced Skills in MS Office, Google Docs, and Google Sheets
• Well-organized, with excellent team-player qualities.
• Agile and highly adaptable to a fast-paced work environment