AR Commercial Collections Specialist

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.

AR Commercial Collections Specialist

• Application deadline: October 20, 2025

Position Spotlight:

• This full-time role reports to our Americas head office in Lone Tree, CO, and offers a hybrid work environment
• Up to 40 hours per week during regular business hours of 9am – 6pm MST, Monday - Friday
• Hybrid work environment: 3 days in the office and 2 days working from home (WFH)

About The Role

Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission and join the number one most trustworthy company in the healthcare industry as recognized by Newsweek in its 2024 rankings of the World's Most Trustworthy Companies! If you know commercial (B2B) collections, this is a fantastic opportunity to join the Finance team at the global leader in implantable hearing devices!

To be successful in this role you’ll be able to review, follow up and collect business accounts receivable balances due. You'll work collaboratively with finance team, reimbursement, customer service, and sales teams to maintain accurate database and collect past due balances

This position is responsible for the collection of all business receivables for a portfolio of $4M - $10M, and for providing credit and collections support to customers (both internal and external). Primary responsibilities fall into the following categories

Key Responsibilities

• Contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment in full, payment arrangements and payment terms.
• Pro-actively manage credit limit by communicating potential credit limit issues to customers
• Prepares credit limit requests for credit limit increases for existing accounts
• Regular reporting of AR Aging and Credit and Collection efforts and issues to business owners and upper management
• Collect on all outstanding receivables on assigned accounts within set goals and objectives.
• Escalate and recommend an account for watch or hold to upper management on future orders when there is cause for loss of financial exposure.
• Timely follow-up and information gathering so that collection is made on all outstanding receivables on assigned accounts.
• Properly document accounts.
• Issue refunds with appropriate documentation.

Key Requirements

• Bachelor’s or high school diploma with equivalent work experience
• 2-3 Years of commercial collections experience  
• Intermediate Excel skills required
• Oracle experience is preferred but not required

Total Rewards

• In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.
• Pay Range in the United States: $28.85/hr based upon experience, as well as an annual bonus opportunity of 5% of base salary. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who Are We?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

• Learn more about what our employees are saying about working at Cochlear:
• What makes Cochlear a great place to work?
• How has Cochlear's culture and values impacted you?
• Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information.  May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external).  Influence, organization/classification of information and planning are also required.

The work environment is a home/office environment and are representative of those in individual encounters while performing the essential functions of this job.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more. 

Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities.  If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.