SR Operations Manager

Position Overview:
The Sr. Operations Manager is responsible for leading and managing all aspects of supply chain operations within 1 site. This role provides overall direction in the areas of performance management, safety, P&L oversight, customer relations, continuous improvement, and associate development. The Sr. Operations Manager ensures operational excellence while driving profitability, compliance, and customer satisfaction.

Work Location: On-site Sumner, WA

Work Schedule: Monday-Friday 1st shift with the ability to work before and after scheduled hours with the possibility of weekend work depending on business needs.

Travel Specifics: Less than 10%

Competitive Compensation: Attractive annual salary of $90,000-$110,000 plus bonus with benefits including PTO, sick time, corporate holidays, medical, dental and vision insurance, 401(k) matching, and more.  Compensation is based on experience, skills, and education. 

Key Responsibilities

• Lead distribution, packaging, and transportation operations to achieve company objectives and meet customer expectations.
• Evaluate overall operations and establish short- and long-term goals aligned with organizational objectives.
• Oversee warehousing, packaging, and transportation activities to ensure compliance with company, customer, and regulatory requirements.
• Drive continuous improvement initiatives focused on service, value, and profitability.
• Direct safety programs to ensure the protection of associates, equipment, and property.
• Manage operations budgets, including P&L responsibility.
• Develop workforce plans, ensuring proper staffing, labor cost management, overtime control, and retention strategies.
• Maximize productivity and quality by setting standards, evaluating performance, and addressing variances with corrective action and training.
• Collect and report performance measurements per customer, vendor, and site requirements.
• Prepare and submit weekly and monthly operations reports.
• Ensure compliance with safety protocols, GMP, and IDL’s operational standards.
• Deliver consistent, high-performance outcomes for associates and customers.

Qualifications

Minimum Requirements

• High School Diploma and equivalent progressive work experience in logistics, supply chain, warehouse, or transportation management.
• 5+ years of management experience in high-volume, fast paced 3PL, distribution, warehouse, or transportation environments.
• Proven P&L management experience.
• Experience in high-volume e-commerce operations.
• Strong expertise in both inbound and outbound operations.
• Critical thinking, problem solving, and decision-making skills.
• Ability to work effectively with diverse teams and communication styles.
• Proficiency in Microsoft Office, databases, WMS, and metrics/measurement tools.
• Strong written, verbal, and presentation skills.
• Flexibility to work varied schedules based on operational needs.

Preferred Qualifications

• Bachelor’s degree in supply chain, logistics, business, or related field.
• 3PL industry experience with multi-site oversight.
• Familiarity with ADP platforms.
• Experience applying Lean, Six Sigma, or Kaizen principles.
• Strong organizational and project management skills.

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