Sales Representative

About Helpgrid

HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery, post-sale engagement, and customer support. Helping our clients recover 10–15% more revenue from existing traffic. In fact, our work drove over $35 million in additional revenue for our clients last year alone. We’re selective about who we work with, and we only get paid when we deliver results.

What started as a small but mighty support team has grown into a full-scale revenue engine, and now, a tech company. We've built custom internal tools to optimize conversations, scale faster, and deepen customer connection, and we're now turning those tools into software products powered by AI and automation.

Whether you're a closer, a creative, a builder, or a systems thinker, there's room to grow with us! We care about performance, but we care just as much about people, and we’re building a place where both can thrive. We’re growing fast, and we’re looking for people who want to grow with us.

Why This Role Exists
The Sales Representative is the first point of contact for our customers, setting the tone for their entire experience with HelpGrid. The impressions you create and the world-class service you deliver directly impact customer happiness and loyalty. Our sales team is built on integrity, endurance, and professionalism, with each member committed to following company policies while bringing positive energy to every interaction.

Responsibilities

• Manage the customer journey through lead generation, pipeline management, and effective communication.
• Respond efficiently and accurately to callers, recommend appropriate products, and ensure every customer feels supported and valued.
• Conduct outbound calls from generated leads to promote, sell, upsell, and cross-sell products.
• Call prospective clients to create new opportunities based on customer interests or past purchases.
• Reach out to customers who abandoned their carts to address questions, recover sales, or upsell.
• Ensure orders are complete and maximize every inbound call opportunity to cross-sell and upsell.
• Manage non-voice accounts (SMS, email, ticketing) and follow up with leads or inquiries.
• Strive to meet or exceed call center and sales targets while balancing customer experience with business goals.
• Learn our products inside and out to confidently sell, upsell, and cross-sell.
• Maintain and update accurate customer records to support efficiency and reporting.
• Participate in training and ongoing learning opportunities to strengthen knowledge of company products and operations.
• Build strong relationships with customers and teammates based on trust and reliability.
• Continuously refine sales and communication techniques, product knowledge, and technical skills.
• Maintain a positive, empathetic, and professional attitude with customers and colleagues at all times.
• 1–2 years of outbound sales call center experience (required)
• Customer Service experience: 1 year (required)
• Learn our products inside and out to confidently sell, upsell, and cross-sell.
• Maintain and update accurate customer records to support efficiency and reporting.
• Participate in training and ongoing learning opportunities to strengthen knowledge of company products and operations.
• Build strong relationships with customers and teammates based on trust and reliability.
• Continuously refine sales and communication techniques, product knowledge, and technical skills.
• Maintain a positive, empathetic, and professional attitude with customers and colleagues at all times.
• 1–2 years of outbound sales call center experience (required)
• Customer Service experience: 1 year (required)

Additional Qualifications

• Cold calling experience: 1 year (preferred)
• Retention experience: 1 year (preferred)
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills
• Ability to multitask, organize, and prioritize effectively
• Patient, warm professionalism and strong endurance in sales
• Self-starter with motivation to hit and exceed targets
• High school diploma or equivalent (required)
• Bring Your Own Device (BYOD) Requirements
• Cold calling experience: 1 year (preferred)
• Retention experience: 1 year (preferred)
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills
• Ability to multitask, organize, and prioritize effectively
• Patient, warm professionalism and strong endurance in sales
• Self-starter with motivation to hit and exceed targets
• High school diploma or equivalent (required)
• Bring Your Own Device (BYOD) Requirements

Since this is a remote role, you’ll need to provide your own equipment and create a workspace that helps you stay focused and comfortable.

Here’S What You’Ll Need:

• Computer: Laptop or desktop with at least an Intel i5 processor (or equivalent) and 8GB RAM. Chromebooks, netbooks, or tablets will not be sufficient.
• Internet: Secure, reliable high-speed connection (minimum 50 Mbps) with a backup option to stay connected.
• Power Backup: A dependable solution to minimize downtime during outages.
• Workspace: A quiet, dedicated area free from distractions.
• Headset: USB headset with clear audio quality for effective conversations.
• Internet: Secure, reliable high-speed connection (minimum 50 Mbps) with a backup option to stay connected.
• Power Backup: A dependable solution to minimize downtime during outages.
• Workspace: A quiet, dedicated area free from distractions.
• Headset: USB headset with clear audio quality for effective conversations.

We believe the right setup empowers you to do your best work, and we’re here to support you in achieving that.

Employment Details

Type: Fulltime

• Hours: 9 AM – 5 PM EST (shift rotations may apply; weekend availability may be required)

Location: Remote

Equal Opportunity Employer
We are committed to equality of opportunity, welcoming diverse candidates, and fostering a work environment free from discrimination on the basis of race, color, ancestry, national/regional or ethnic origin, religious beliefs, sex, gender identity, sexual orientation, marital or family status, age, or physical impairments.