Client Success Director, London

Description

At Skai, we empower the world’s leading brands to accelerate their digital growth. Our omnichannel SaaS platform connects retail media, search, social and data, helping marketers make smarter decisions, unlock efficiencies, and drive measurable business outcomes.

We’re looking for a Client Success Director (CSD) to join our EMEA team in London. In this high-impact role, you’ll partner with some of our most strategic clients, leading a team of Client Success Managers to deliver exceptional results across e-commerce and performance marketing channels. This is your opportunity to influence digital commerce strategies for household-name brands, collaborate with global publisher partners, and shape the future of advertising technology.

What You’Ll Do:

● Be the strategic partner. Build trusted, long-term relationships with senior stakeholders at some of the world’s largest brands.

● Drive measurable growth. Lead your portfolio to deliver adoption, retention, and revenue expansion across Skai’s omnichannel solutions.

● Lead and inspire. Mentor, develop, and manage a team of Client Success Managers—building capability and ensuring client goals are exceeded.

● Run impactful business reviews. Lead executive-level Skai Business Reviews to showcase performance, uncover opportunities, and guide client strategies.

● Champion cross-channel excellence. Partner with global publishers (Google, Amazon, Meta, Microsoft, Pinterest, etc.) to deliver cutting-edge solutions.

● Collaborate for innovation. Work closely with product, sales, and technical teams to influence platform development and capture new market opportunities.

● Act as the voice of the client. Surface insights, feedback, and opportunities to continuously improve our technology and services.

What Success Looks Like:

●Strong executive relationships and trusted advisor status within your client base.

● Consistent client growth, retention, and satisfaction metrics.

● A motivated and high-performing Client Success team under your leadership.

● Clear impact on Skai’s product innovation and market leadership.

● Recognition as a thought leader in omnichannel commerce and digital media.

What You’Ll Bring:

● Proven experience in client success, account management, or consulting within SaaS, adtech, or digital media.

● 5+ years in client services and/or technical project management.

● 2+ years managing or leading a team of direct reports.

● Deep understanding of the digital advertising landscape (social, search, retail media, apps).

● Strong skills in executive communication, consultative selling, and data-driven storytelling.

● Track record of driving cross-channel strategy and growth for global brands.

● Ability to thrive in a fast-paced, collaborative, and global environment.

● Certifications in Google Ads, Microsoft Ads, Amazon Ads, Criteo, SA360, or Analytics (a plus).

● Multilingual skills (German, French, Spanish) are also a plus.

Why Join Skai?

● Work with global leaders and shape the future of advertising.

● Be part of a company recognized for innovation, integrity, passion, and humility.

● Collaborate with smart, driven teams across EMEA and beyond.

● Enjoy a hybrid work model, with 3 days a week in our central London office.

● Competitive compensation, benefits, and opportunities for career growth.

Skai is where talent, technology, and opportunity meet. If you’re ready to lead strategic partnerships, inspire teams, and drive the future of digital commerce, we’d love to meet you. 

Requirements

None