Customer service specialist with German

Sherwin-Williams, founded in 1866, is a global leader in paints and coatings industry with $18 billion in sales and 140 manufacturing - distribution centers worldwide. We employ over 60,000 people across all regions embracing and celebrating our diversity. Our people are behind the strength of our success. When you embark on a career at Sherwin-Williams, we invest and support you in life + career + connection.

Create your possible with us!

The role provides a variety of customer service support to internal and external customers. Responsibilities may include solving problems, researching complex information, and building customer relationships. 

• Places customers sales orders in a timely fashion and before order cut-off.
• Receives and handles complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, and resolves questions and complaints within span of control. 
• Can handle all levels of complexity in orders (including export paperwork and certifications). 
• Can onboard new CS agents, training, system access setup, coaching on the job, identify re-training points.
• Has a pro-active mindset and supports the Team overall, ensures positive reinforcement in the team, also in difficult situations. 
• Contributes actively alongside Senior CS Specialists, as a Subject Matter Expert in Projects such as Sales Force, New Product introductions, Export, Client on-boarding, Warehouse setups, IT enhancements, etc
• Can participate in key meetings upon request
• Responds to a wide scope of inquiries and/or complaints liaising with the necessary departments where relevant.
• Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
• Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns. 
• Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.
• 2-3 years of progressive customer service experience.
• Providing customer service;
• Resolving customer problems and concerns;
• Developing correspondence and communications;
• Working with other departments and divisions;
• Applying department policies and procedures to difficult situations;
• PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics - would be an asset
• Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
• Communicating with co-workers to provide and receive direction.
• Experience of producing export documentation and knowledge of the export process and incoterms
• Language skills: fluent German is a must

Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies.

#Li-Js1

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

• Life … with rewards, benefits and the flexibility to enhance your health and well-being
• Career … with opportunities to learn, develop new skills and grow your contribution
• Connection … with an inclusive team and commitment to our own and broader communities
• It's all here for you... let's Create Your Possible

Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.