IT Analyst - Communications
Morgan Properties.com
70k - 89k USD/year
Hybrid
Virtual
Full Time
Summary:
The IT Analyst–Communications plays an important role in supporting Morgan Properties’ telecommunications and connectivity systems across all corporate offices and managed locations nationwide. Reporting to the IT Communications Manager, this position provides hands-on technical support for VOIP phone systems, analog lines, and Internet connectivity, ensuring seamless operations and reliable communication for employees and residents. Success in this role requires being detail-oriented, problem-solving, and collaborative, with the ability to troubleshoot issues quickly and effectively. By partnering with vendors, cross-departmental teams, and the Training department, this position contributes to a cohesive IT environment while helping to maintain cost-effective, efficient communication solutions. The mission of the role is to deliver dependable support and ensure that the company’s communication systems remain reliable, scalable, and aligned with organizational goals.
This is a remote role that operates on Eastern Standard Time Zone.
Essential Duties:
Telecommunications Support
• Resolve IT tickets related to VOIP phone systems and Internet account issues.
• Create, modify, and disable phone extensions as needed.
• Manage analog phone lines for operational and safety needs (fire, elevator, pool, etc.).
• Migrate remaining fax lines to the e-fax platform.
Acquisition & Property Onboarding
• Support the onboarding of new properties into the phone system during acquisitions.
• Assist with post-close telecommunications tasks to ensure smooth transitions.
• Set up new Internet and phone accounts and cancel unused services when necessary.
Vendor & Expense Support
• Review telecom bills to identify unused lines or extensions and recommend cost-saving adjustments.
• Communicate with vendors as needed to resolve issues or maintain services.
Connectivity & Collaboration
• Maintain and support Internet connectivity across all Morgan Properties locations.
• Collaborate with other departments to replace outdated communication systems.
• Partner with the Training department to create and maintain user-friendly documentation for phone system use.
Additional Duties: Tasks or duties not outlined in this job description may be required to contribute to the organization's success and efficiency.
Qualifications:
Reasonable accommodation may be arranged to facilitate individuals with disabilities in fulfilling the essential duties of this role.
Education and/or Experience:
• Bachelor’s degree (B.A./B.S.) from a four-year college or university.
• 2-3 years of related experience and/or training, or an equivalent combination of education and experience.
• Hands-on VOIP system management experience.
• Proficiency with Microsoft Windows 11, Microsoft O365, and other standard desktop applications.
• Basic knowledge of networking protocols and fundamentals.
• Excellent communication skills, with the ability to clearly convey technical information.
• Strong analytical skills to evaluate solutions, review bills, and generate reporting.
The “Benefits” of Employment
• Employee referral payment program
• Educational Enhancement Program
• Medical, Dental, and Vision benefits
• Life/ AD&D Insurance
• Paid Parental Leave
• Long and short term disability
• Retirement Plan - 401(k) Plan
• Discount on an apartment at any one of our properties
Salary range: $70,000-$89,000/yr
If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.
Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 360 apartment communities and over 100,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.
The IT Analyst–Communications plays an important role in supporting Morgan Properties’ telecommunications and connectivity systems across all corporate offices and managed locations nationwide. Reporting to the IT Communications Manager, this position provides hands-on technical support for VOIP phone systems, analog lines, and Internet connectivity, ensuring seamless operations and reliable communication for employees and residents. Success in this role requires being detail-oriented, problem-solving, and collaborative, with the ability to troubleshoot issues quickly and effectively. By partnering with vendors, cross-departmental teams, and the Training department, this position contributes to a cohesive IT environment while helping to maintain cost-effective, efficient communication solutions. The mission of the role is to deliver dependable support and ensure that the company’s communication systems remain reliable, scalable, and aligned with organizational goals.
This is a remote role that operates on Eastern Standard Time Zone.
Essential Duties:
Telecommunications Support
• Resolve IT tickets related to VOIP phone systems and Internet account issues.
• Create, modify, and disable phone extensions as needed.
• Manage analog phone lines for operational and safety needs (fire, elevator, pool, etc.).
• Migrate remaining fax lines to the e-fax platform.
Acquisition & Property Onboarding
• Support the onboarding of new properties into the phone system during acquisitions.
• Assist with post-close telecommunications tasks to ensure smooth transitions.
• Set up new Internet and phone accounts and cancel unused services when necessary.
Vendor & Expense Support
• Review telecom bills to identify unused lines or extensions and recommend cost-saving adjustments.
• Communicate with vendors as needed to resolve issues or maintain services.
Connectivity & Collaboration
• Maintain and support Internet connectivity across all Morgan Properties locations.
• Collaborate with other departments to replace outdated communication systems.
• Partner with the Training department to create and maintain user-friendly documentation for phone system use.
Additional Duties: Tasks or duties not outlined in this job description may be required to contribute to the organization's success and efficiency.
Qualifications:
Reasonable accommodation may be arranged to facilitate individuals with disabilities in fulfilling the essential duties of this role.
Education and/or Experience:
• Bachelor’s degree (B.A./B.S.) from a four-year college or university.
• 2-3 years of related experience and/or training, or an equivalent combination of education and experience.
• Hands-on VOIP system management experience.
• Proficiency with Microsoft Windows 11, Microsoft O365, and other standard desktop applications.
• Basic knowledge of networking protocols and fundamentals.
• Excellent communication skills, with the ability to clearly convey technical information.
• Strong analytical skills to evaluate solutions, review bills, and generate reporting.
The “Benefits” of Employment
• Employee referral payment program
• Educational Enhancement Program
• Medical, Dental, and Vision benefits
• Life/ AD&D Insurance
• Paid Parental Leave
• Long and short term disability
• Retirement Plan - 401(k) Plan
• Discount on an apartment at any one of our properties
Salary range: $70,000-$89,000/yr
If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.
Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 360 apartment communities and over 100,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.
IT Analyst - Communications
Hybrid
Virtual
Full Time
70k - 89k USD/year
October 3, 2025