HR Admin Team Leader – Assistant Manager – English – Hybrid Wroclaw.

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

   
 
Inviting applications for the role of HR Admin Team Leader – Assistant Manager – English – Hybrid Wroclaw. 
Responsible for leading, monitoring and coordinating the activities of the team on a daily basis while ensuring an optimal and compliant operations eco-system. 
The HR Admin Team Leader also coordinates, on a regional level, the relationships with internal and external stakeholders, audit, and local and national recruitment agencies as well as 3rd party vendors related to HR Admin processes. Should be a professional with experience leading scaled operations in the Life Science industry background.

Responsibilities 
•    Leads the teams to ensure successful management of all relevant processes
•    Our EMEA HR Admin work is divided into four country clusters, a Team Leader is responsible for all Data Management (DM), Talent Acquisition (TA), Total Rewards (TR) and Customer Interaction Center (CIC – Tier 1) processes within one country cluster. 
•    Serve as Single Point of Contact (SPOC) for one specific workstream (DM, TA, TR or CIC) across all clusters within the EMEA HR Admin team
•    Provides coaching, direction, and leadership support to team members to achieve business results. 
•    Ensure the team has the right skills and competencies to manage all programs, processes and procedures within the talent acquisition process
•    Work in collaboration with cross-functional operation, technical and corporate teams to successfully manage large-scale projects such as continuous improvement initiatives, technology updates/upgrades, acquisitions/divestitures, etc. 
•    Oversees process improvements for all relevant processes within their domain 
•    Follow all GDPR and data confidentially requirements within defined policy and practices. 
•    Contributes to the regular operations review and quarterly business review of vendor performance relative to contractual Service Level Agreements (SLA).
•    Consults closely with international business leaders and regional partner resource heads to establish process approaches and programs and ensures alignment with overall company policies, programs, and business objectives.
•    Provides leadership to assigned personnel through effective objective setting, delegation, motivation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement. Oversees the activities of Representatives. Assigns, schedules, and coordinates personnel. 
•    Maintains positive networking and relationships with senior program leaders and key stakeholders to ensure and influence program design and efficacy and build highly effective end to end processes.
•    Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed. Should be able to coach, mentor and help all his/her direct reports to be motivated and engaged to grow their career with Genpact. Assists in interviewing and assigning new personnel as necessary.
•    Ensures performance metrics are effective and professionally conducted. Representatives are properly trained, and customer service standards are at the highest level. All related records and reports are complete and current. Professional relations exist with customers, vendors, and other external business contacts.

Qualifications we seek in you! 
Minimum Qualifications / Skills 
•    Relevant experience in leading teams, be able to deliver optimum customer satisfaction and ensure that the teams remain engaged and motivated to grow their career with the organization.
•    Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis.
•    Problem Solving: Should be tactical and be able to solve day to day operations issues and should be able to understand Service Delivery metrics.
•    Time Management: Should be able to manage his/her own time well and coach front line managers and agents’ staff to do the same. 
•    Out of box thinking: Use initiative and demonstrate creativity in solving problems for Genpact customers.
•    Experience or background in HRO/Customer Service. 
•    Knowledge of MS Office (Excel, Power Point)
•    Fluent English
•    Minimum Bachelor's degree

Preferred Qualifications/ Skills 
•    Knowledge of Workday and Service Now
•    Able to improve the process and motivate the team to do the same 
What can we offer?  
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional trainings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Insurance, Luxmed, additional vacation days, biking policy

Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.