DPS - ITD - Atlassian Administrator II - 0314

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

GENERAL DESCRIPTION:   Perform advanced (senior level) systems administration work.  Work involves managing, maintaining, and supporting the Atlassian suite including JIRA, Confluence Crowd, Fisheye, and Crucible.  In addition, support general software packages such as WSFTP and Application Dynamics.  May plan, assign, and/or supervise the work of others.  Work under minimal supervision, with considerable latitude for the use of initiative and independent judgement.

• The following Military Occupational Specialty codes are generally applicable to this position.
• https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf
• Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

Essential Duties / Responsibilities:

1. 1.    Oversee and provide guidance in troubleshooting and solving complex problems related to Atlassian incident and problem calls, and in the processing of service requests and tasks.
2. 2.    Coordinate JIRA Projects and Confluence spaces that cross functional agency systems and other state agencies that require planning & scheduling during project planning, execution, and implementation.
3. 3.    Conduct assessments that include recommendation & instruction of system implementations, formulate logical descriptions of problems, and devises implementations for optimal & best practice solutions.
4. 4.    Coordinate the training of staff of Atlassian system, provide guidance and assist end-users in use of Atlassian and all of its existing suite components.
5. 5.    Coordinate the development of operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques, and keep documentation current.
6. 6.    Develop, analyze, and maintain system design procedures, system codes, test procedures, and quality standards for the Atlassian suite.
7. 7.    Act as System Administration over the following product suites Application Dynamics, WSFTP (or knowledge of SFTP).
8. 8.     Install, maintain, upgrade, provide administration and support of Atlassian toolset including JIRA, Confluence, Crowd, Fisheye, and Crucible-Atlassian add-ons, plugins, and extensions; and various other tools including QAComplete.
9. 9.    Monitor systems and application integrity, coordinate and schedule infrastructure maintenance and system migrations, create custom workflows, post-function, and conditions in JIRA workflows.
10. 10.   Provide support to issues escalated from the development, QA, and project teams, and interface with development teams to hand-off application issues.

General Qualifications And Requirements:

Education – Graduation from a standard senior-high school or equivalent is required. Graduation from an accredited four-year college or university with a Bachelor’s degree is preferred.

Experience – Minimum of five (5) years’ experience working with JIRA, Confluence and other Atlassian products; with Linux operating systems; with Microsoft Server operating systems is required.  Proficient at reading and generating SQL queries; creating scripts for automation of recurring tasks with Bash, Ruby, or Java is preferred.  Experience with source management tools such as Git and/or Subversion; supporting LAMP stack and ISS applications is preferred.

Substitution Note:  Education of the type described may be substituted for the experience requirement on a year-for-year basis.

Licensure and/or Certification – Must possess a valid driver license from state of residence.

Critical Organizational Infrastructure Requirements – This job may be responsible for conducting research on, working on, or having the ability to access critical organizational infrastructure; must be able to maintain the security and integrity of the infrastructure related to this role. Additionally, and more specifically, must not be employed by nor have any connection or continuous connections to any governmental entity or political apparatus of a country listed in 15 C.F.R. §791.4.

Regulatory Knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.

Interpersonal Skills – Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.

Organizational and Prioritization Skills – Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

Presentation/Communication Skills – Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.

Research and Comprehension – Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner.

Analytical Reasoning/Attention to Detail – Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Technology (computers/hardware/software/operating systems) – Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Experience in administration and support of JIRA, Confluence, FishEye, Crucible, Bamboo, and Crowd; integrating external/3rd party tools; creating custom workflows; administering SVN; integrating with Active Directory. Application Dynamics, WSFTP.  Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).  

Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety – Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

Travel and/or Schedule – Availability for after-hours, weekends, and emergency work may be required as needed. Travel (in city, and surrounding areas) as needed.

Physical And/Or Environmental Demands:

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    Environment:   Office/Indoors; 
•    Ambulatory skills, e.g. stand, walk, sit;
•    Hand-eye coordination and arm/hand/finger dexterity;
•    Ability to speak, hear, and exercise visual acuity;
•    Ability to transfer weights of twenty (20) pounds anticipated for this position;
•    Driving requirements:    Occasional (up to 10%).

State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/

Current DPS employees who submit applications for posted DPS positions shall notify their immediate supervisor in writing.

A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS.  ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.