Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Product Owner helps drive enterprise goals through engineering delivery. This role focuses on delivering front line Gen AI tools to improve colleague efficiency. Additional duties require partnering with stakeholder teams to deliver product roadmaps, collaboration across teams to determine product requirements, analysis of pre- and post-implementation data, and overall management of use cases development from inception to release.

The role requires a solid understanding of Gen AI architecture, experience with software development, concise communication skills, an efficient independent work ethic, and enthusiasm for delivering exciting cutting-edge tools to our American Express colleagues.

Key Responsibility

• Product ownership and analysis for Enterprise Top Program (ETP) – GS GenAI: Interaction Summarization, Complaints Assist, Disputes Assist, and other Gen AI initiatives
• Actively participate in all required cadence based SAFe agile ceremonies like daily stand ups, sprint planning, feature refinement, solution refinement, program increment planning (PI planning), show and tell, retrospectives, etc. to lead engineering scrum teams for product feature development
• Project analysis for use case impacts including planning and coordinating day-to-day activities
• Effectively manage projects, develop project plans, track project status, and ensure timely completion of projects
• Develop Spreadsheets, Power Point Presentations, and Process Maps to document requirements for engineering team
• Quickly grasp complex concepts required to manage projects and effectively communicate with key stakeholders and cross-functional teams
• Work with key stakeholders across servicing innovation, operations, strategy, integration, design, and technology teams to assist the product management team in creation of product roadmap, customer journeys, and product vision
• Build and maintain relationships with all key stakeholders within and outside the program to ensure smooth delivery of results
• Support day to day responsibility of project analysis in support of Servicing Innovation Gen AI PMO

Minimum Qualifications

• Prior Product Ownership experience is highly desired
• Prior experience working directly with an engineering team is good to have
• Working knowledge of Gen AI is highly desired
• Strong analytical and problem-solving skills
• High level of flexibility with the ability to absorb new information and adapt to change quickly
• Excellent written and verbal communication skills, including the ability to articulate complex technical details in simple, easy to understand manner
• Ability to work independently and interact effectively with at all organizational levels
• Ability to handle multiple assignments and tasks independently/with minimal supervision
• Bachelor’s Degree in appropriate field of study or equivalent work experience (2+ years)
• Experience / Understanding / Certification in Scaled Agile Framework (SAFe) or Project Management or Agile Software Development Methodology is a plus
• Motivated self-starter and keen learner

Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position