Senior Manager-Tech Risk & Control (1LOD AI Risk)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express relies on and is entrusted with information from customers, merchants, colleagues, and third parties. Protecting the confidentiality, integrity, and availability of this information is essential to maintaining trust. As a complex, data-driven enterprise, we are maturing our enterprise technology risk function to proactively address emerging risks.

With the rapid adoption of Generative AI (GenAI) and advanced AI/ML technologies, the Company is expanding its ability to identify, assess, and govern AI-related risks across platforms, products, and lines of business.

This role represents a critical First Line of Defense (1LOD) leadership investment to execute AI risk assurance frameworks, perform deep reviews of AI use cases, and embed risk-informed controls into business and technology operations. The Sr. Manager will partner closely with Technology, Information Security, Enterprise Platforms, and 2nd Line Risk Management, while actively engaging with senior leadership, risk committees, and governance councils.

Responsibilities:

• Assurance Framework & Execution
• Lead the execution of the 1LOD AI Risk Assurance Framework, ensuring consistent assessment and monitoring of AI-related risks across the enterprise.
• Design, execute, and continuously refine review processes for AI use cases, ensuring alignment with enterprise ORM/ERM taxonomy.
• Provide structured risk assurance reporting into governance bodies, risk committees, and senior leadership forums.

• Ai Risk Assessments

• Conduct deep reviews of AI/GenAI platforms, models, and use cases to evaluate risks spanning security, privacy, bias, resilience, regulatory, and ethical dimensions.
• Lead structured risk assessment activities, ensuring documented findings and mitigation strategies are integrated into business decision-making.
• Partner with model developers and business owners to ensure secure-by-design implementation of AI capabilities.
• Control Design, Monitoring & Testing
• Embed 1LOD controls into AI processes, including prompt management, hallucination monitoring, bias detection, API security, and data protection.
• Oversee AI control testing, monitoring, and metrics (KRIs, KPIs), reporting against enterprise risk appetite and tolerance thresholds.
• Ensure incidents, exceptions, and remediation activities are managed within enterprise issue management systems.
• Committee & Governance Engagement
• Serve as the primary 1LOD AI Risk representative across governance councils and forums, presenting risk posture, assurance results, and key insights.
• Provide clear risk narratives and evidence to regulatory bodies, auditors, and executive-level committees.
• Influence enterprise AI policy and standards by translating assurance insights into actionable recommendations.

• Collaboration & Influence

• Partner with AI Enablement stakeholders (Enterprise Cloud Platforms, GenAI Architecture, Model Risk, Cyber Risk, Enterprise Data Protection) to ensure cohesive AI risk management practices.
• Work closely with Third-Party Risk Management to validate AI provider adherence to enterprise requirements.
• Drive awareness and education efforts across business and technology teams to strengthen AI risk culture.

Minimum Qualifications:

• 10+ years of experience in technology risk, information security, or enterprise risk management, with hands-on exposure to AI/ML platforms.
• Proven experience executing 1LOD risk assurance frameworks and performing deep-dive risk assessments in complex technology environments.
• Strong knowledge of risk and security frameworks (NIST CSF, ISO 27001, ISO 31000, COSO, FFIEC).
• Familiarity with cloud-native architectures (AWS, Azure, GCP) and risks related to LLM/GenAI adoption.
• Exceptional ability to articulate AI risk issues in business and regulatory terms for senior and executive stakeholders.
• Demonstrated leadership and influence in cross-functional, high-stakes settings.
• Experience in financial services, healthcare, or other highly regulated industries.
• Familiarity with GRC platforms (Archer, ServiceNow, MetricStream).
• Professional certifications such as CISSP, CRISC, CISM, or CISA.
• Advanced degree in Information Security, Risk Management, Data Science, or a related discipline.
• Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits
• Demonstrated leadership and influence in cross-functional, high-stakes settings.
• Experience in financial services, healthcare, or other highly regulated industries.
• Familiarity with GRC platforms (Archer, ServiceNow, MetricStream).
• Professional certifications such as CISSP, CRISC, CISM, or CISA.
• Advanced degree in Information Security, Risk Management, Data Science, or a related discipline.
• Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

Preferred Qualifications:

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions