Manager Assistant - Enterprise Ways of Working

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with integrity, and in an environment where everyone is seen, heard, and feels like they belong. Join Team Amex and let’s lead the way together.

The Organization
The Enterprise Ways of Working (WoW) organization sits under Technology Business Enablement (TBE) within the Enterprise Platform & Technology Business Management (EP & TBM) organization. The Enterprise WoW team drives collaboration, transparency, and effectiveness across the enterprise by embedding best-in-class practices and enablers that transform and scale how we plan, invest and allocate resources.
With a 60+ global colleague base, Enterprise WoW’s success is founded in operational excellence, engagement, and execution discipline. To help sustain and scale this standard, we’re seeking a Manager Assistant to provide leadership team support, project management, and colleague engagement coordination across the portfolio.

The Role
Reporting to the Vice President, Enterprise Ways of Working, the Manager Assistant will play a critical role in ensuring the efficiency of the leadership team’s operating rhythm, delivery of goals, and execution of enterprise-wide priorities. This is a great opportunity for a driven individual to apply program and operations management skills in a fast-paced, high-impact environment.

Key Responsibilities
•    Partner across the Enterprise WoW team to define, document, and communicate strategic priorities; help shape the vision, strategy, and roadmap.
•    Document annual and quarterly goals, track progress, and support ongoing performance updates with leadership and the broader team.
•    Craft presentations and communications for senior leaders, internal stakeholders, and enterprise forums.
•    Develop content and agendas for internal and external events (e.g., Town Halls, workshops, colleague engagement events).
•    Support VP with execution of quarterly/annual processes (goal setting, scorecard management, performance reviews, talent planning, business planning).
•    Manage team budgets, ensuring accuracy of reporting, appropriate fund utilization, and issue resolution with business partners.
•    Collaborate with enterprise partners and centers of excellence to advance key initiatives and business priorities.
•    Assess colleague engagement and team health, develop recommendations, and lead initiatives to enhance collaboration, belonging, and performance.
•    Increase efficiency of existing processes and procedures to strengthen organizational capacity and impact.

Qualifications
The successful candidate will be proactive, highly organized, a team player, and a confident communicator across levels, eager to take ownership and deliver impact.

Skills & Experience:
•    Excellent organizational and planning skills; ability to manage multiple priorities in a dynamic environment.
•    Strong business acumen and ability to connect day-to-day operations with strategic outcomes.
•    Exceptional written and verbal communication skills, with the ability to simplify and tailor messages for executive audiences.
•    Experience in project and process management.
•    Demonstrated collaboration and influence skills, with a focus on transparency and delivery.
•    High integrity, discretion, and ability to handle sensitive information confidentially.
•    Self-starter mindset with the ability to drive projects independently and follow through with precision.
•    Prior experience in organizational development, talent, or technology/portfolio-related teams preferred.
•    Undergraduate degree required; 4+ years of relevant work experience.
 

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.