IT Support Engineer L2 AR

WE’RE HIRING AN IT SUPPORT ENGINEER IN MENDOZA, ARGENTINA.

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive IT Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

Client in 190+ countries

6000+ Engineers

200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

As an IT Support Engineer, you will be responsible for:

• Maintaining daily IT operations to serve users' IT needs
• Providing hands & feet support for Servers, Networking, and conference rooms
• Performing Installation, Move, Add, and Change (IMAC) of IT Assets
• Delivering VIP Support with tailored and proactive IT assistance
• Managing non-PC IT equipment including servers, printers, and phones
• Supporting mobile devices including configuration and troubleshooting
• Deploying approved End User images and software patches
• Handling hardware break/fixes and warranty claim management
• Coordinating with vendors and remote support teams
• Supporting special events and after-hours when required
• Responding to and diagnosing hardware and software incidents
• Ensuring incidents are handled according to Priority Metrics
• Participating in infrastructure projects and security activities

Requirements

• 2 years of experience as an IT Support Engineer or similar role
• Proficiency in English and Spanish
• Strong technical knowledge in:
• Windows OS deployment and troubleshooting
• PC/laptop hardware repair and maintenance
• Mobile device support (iOS/Android)
• Basic network and audio/video equipment support

Benefits

Why You'll Love Working at Excis:

• Supportive Culture: Be part of our open, friendly, and family-like environment were individual achievements fuel team success
• Global Impact: Work with 200+ Enterprise Clients across 190+ countries
• Career Growth: Clear path for professional development with a global IT leader
• Innovative Environment: Work with cutting-edge technology and solve complex IT challenges
• People-First Approach: We celebrate wins together and put our team members first
• Stable Organization: Join an established company with 6,000+ engineers worldwide

Ready to build your future with us? Start your journey with Excis and grow with us!