Salesforce Release Manager

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You’Ll Do

As a Project Delivery Manager on the project, you will oversee, coordinate, and manage the end-to-end delivery of Salesforce platform updates, ensuring seamless deployments, minimal business disruption, and alignment with organizational goals. This role bridges the gap between technical teams, business stakeholders, and change management to deliver reliable, well-documented releases.

• Plan and manage the Salesforce release calendar, coordinating schedules and resources across teams.
• Oversee deployment processes, including sandbox refreshes, environment management, and version control using DevOps tools.
• Ensure rigorous testing and quality assurance of all changes prior to production release.
• Maintain compliance with change management protocols and documentation for all releases.
• Act as the main point of contact for release-related communication and stakeholder updates.
• Identify, track, and resolve release issues, and drive continuous improvement for future deployments.

The Team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.

The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Qualifications

Required:

• Bachelor’s degree 
• 5+ years of experience managing Salesforce releases in an enterprise environment.
• Strong understanding of Salesforce platform, including configuration, customization, and integration points.
• Hands-on experience with Salesforce DevOps tools (e.g., Copado, Gearset, AutoRABIT, or similar).
• Familiarity with version control systems (e.g., Git) and CI/CD pipelines.
• Solid grasp of ITIL change management and release management practices.
• Excellent project management, organization, and communication skills.
• Ability to troubleshoot deployment and environment issues.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future 
• Must be able to obtain and maintain the required clearance for this role 
• Ability to travel 20-50%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

• Salesforce certifications (Administrator, Platform App Builder, Deployment/Release Management, or relevant technical certs).
• Experience in Agile/Scrum environments.
• Background in regulatory/compliance-driven industries 

 Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html