Lead Instructor

About Us

Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States.  Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians. 

Our success is fueled by our Education teams that are driven by their passion to make a difference in patient care.  Our employees work in a culture that is guided by values of caring, action, respect, excellence, and smile (a positive attitude).  If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career.  We are hiring technologists that want to make a difference. 

Lead Instructor

Position Description

As Lead Instructor, you will play an essential role in the education and training of clients so they can spend their energy on what matters most: delivering high quality patient care. The Lead Instructor supports this mission by providing expert knowledge of the product and disseminating those best practices to our clients and their employees.

Essential Duties And Responsibilities:

Responsibilities for the University Instructor & Education Developer can vary, but should include:

• Training Delivery & Facilitation
• Deliver live, virtual, and on-site training sessions to clients on clinical and technical subject matter.
• Adapt instructional methods to meet diverse learner needs and experience levels.
• Provide follow-up resources, answer client questions, and ensure comprehension of training topics. 
• Content Development & Maintenance 
• Develop new courses in response to business needs, client feedback, and product updates.
• Create detailed course outlines for live training programs.
• Revise training content to reflect regulatory changes and software release updates.
• Maintain version control to ensure accuracy and compliance across all materials.
• Produce a variety of supplemental resources for clients to use post-training. 
• Quality Assurance & Continuous Improvement
• Review and audit live courses to ensure instructional quality, accuracy, and relevance.
• Integrate updates into the LMS platform and corresponding course summaries.
• Monitor course evaluations and implement improvements based on learner feedback.
• Stay current on adult learning theory and apply evidence-based instructional strategies. 
• Project & Initiative Management
• Lead and manage training-related initiatives such as regulatory updates, software releases, and new product line integration.
• Lead and manage content syndication projects including the initial integration, ongoing support, and product updates.
• Coordinate with product, development, and client success teams to align training with organizational goals.
• Learning Management System (LMS) Oversight
• Ensure all training materials in the LMS are accurate, up-to-date, and meet quality standards.
• Upload revised materials, resources, and course summaries promptly after changes are made.
• Deliver live, virtual, and on-site training sessions to clients on clinical and technical subject matter.
• Adapt instructional methods to meet diverse learner needs and experience levels.
• Provide follow-up resources, answer client questions, and ensure comprehension of training topics. 
• Develop new courses in response to business needs, client feedback, and product updates.
• Create detailed course outlines for live training programs.
• Revise training content to reflect regulatory changes and software release updates.
• Maintain version control to ensure accuracy and compliance across all materials.
• Produce a variety of supplemental resources for clients to use post-training. 
• Review and audit live courses to ensure instructional quality, accuracy, and relevance.
• Integrate updates into the LMS platform and corresponding course summaries.
• Monitor course evaluations and implement improvements based on learner feedback.
• Stay current on adult learning theory and apply evidence-based instructional strategies. 
• Lead and manage training-related initiatives such as regulatory updates, software releases, and new product line integration.
• Lead and manage content syndication projects including the initial integration, ongoing support, and product updates.
• Coordinate with product, development, and client success teams to align training with organizational goals.
• Ensure all training materials in the LMS are accurate, up-to-date, and meet quality standards.
• Upload revised materials, resources, and course summaries promptly after changes are made.

Required Skills:

• Excellent verbal and written communication skills. 
• Excellent writing and grammatical skills.
• Excellent organizational skills and attention to detail.
• A positive and professional attitude.
• The ability to interact effectively with clients.

Experience:

• Bachelor’s degree or five years relevant experience
• Three years of HCHB training experience preferred
• Canva, Articulate, Skilljar, and Smartsheet experience a bonus

HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.