Commercial Product Lead – In Flight Retail

Commercial Product Lead – In Flight Retail

Join easyJet's ambitious Inflight Retail (IFR) team as a Commercial Product Lead, where you will play a pivotal role in shaping and driving our integrated retail strategy. This position involves being the business product owner within a cross-functional team, focusing on the design and implementation of our future ecosystem. You will collaborate with both internal and external partners to define programme requirements, navigate stakeholder needs, and support the effective implementation of our IFR initiatives. Your expertise in bringing together strategic goals and business delivery will be crucial in balancing customer needs with commercial, operational, and financial considerations, ensuring that we remain at the forefront of consumer trends in food, beverage, and retail goods.

In this dynamic role, you will lead cross-functional working groups to drive IFR channel improvements and innovations, establishing clear principles and processes for the strategy of our retail business.  You will also be responsible for developing business cases to support targeted investments and utilising data to optimise customer attraction and conversion. As a key member of the IFR commercial team, you will build a culture of innovation and excellence, ensuring that our digital and IT programmes are successfully embedded within the organisation. If you are  driven, organised, and possess strong stakeholder management skills, this is a fantastic opportunity to influence the future of easyJet's inflight retail offerings.

What You’Ll Bring

> Strategic Leadership: Ability to develop and implement high-level strategies that align with business goals, ensuring effective delivery and communication plans.

> Tech Savvy: A strong interest in technology and its application within business processes, particularly in re-platforming systems and implementing new technologies.

> Stakeholder Management: Proven skills in managing relationships with -a wide range of stakeholders, including software providers and third-party caterers, to ensure successful project outcomes.

> Influence and Collaboration: Ability to influence decisions and drive change across multiple departments, fostering collaboration and sharing of best practices.

> Customer-Centric Approach: Strong customer empathy with experience in delivering solutions that enhance customer experience and drive commercial growth.

> Analytical Thinking: Good numeracy and analytical skills to support data-driven decision-making, ensuring that business judgments are sound and evidence-based.

> Organisational Skills: Strong planning and organisational abilities, with a keen attention to detail to manage complex technology delivery programmes effectively.

Why Join Us?

Join easyJet as a Commercial Product Lead in Inflight Retail to drive innovative strategies within a leading low-cost airline. This role offers the chance to collaborate with diverse stakeholders, enhance customer experiences, and influence key business decisions, all while fostering a culture of innovation and excellence in a dynamic environment.

Location & Hours of Work

This full-time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office.

• What you’ll get in return
• > Competitive base salary
• > Up to 20% bonus
• > 25 days holiday
• > BAYE, SAYE & Performance share schemes
• > 7% pension
• > Life Assurance
• > Flexible benefits package
• > Excellent staff travel benefits
• > Annual credit for discount on easyJet holidays
• > Work Away’ scheme, allowing you to work abroad for 30 days a year
• > Electric vehicle lease salary sacrifice scheme
• About easyJet
• At easyJet our aim is to make low cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 100 million passengers a year across 38 countries. Whether you’re working as part of our front line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds.

If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.  

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Complete your application on our careers site.

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