Project Compliance Officer SOGR (Central Facilities)

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
  At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.  

In Asset Management and Maintenance, we play a key role in ensuring the safe, reliable, and cost-effective service of our transit system as the Metrolinx engineering technical authority and owner of more than $20 billion in assets and growing to $60 billion by 2030.

To promote an equitable, diverse, and inclusive environment, we provide the following:

• Parental Leave Top-Up
• Lactation Accommodation
• Competitive Pension Plan
• Annual Learning Reimbursement
• Mentorship Program
• Recognition of Prior Public Sector Service for Vacation Entitlements
• Free GO Network Travel 

Asset Management and Maintenance-Facilities SOGR Delivery – Facilities Department is seeking a Station Facilities Project Compliance Officer to lead and deliver Stations and Bus Facilities State of Good Repair projects safely and cost-efficiently to meet operational needs, corporate standards, legislative requirements, and customer expectations. 

  What will I be doing?

• Oversees a team of project coordinators delivering State-of-Good Repair (SoGR) projects at station and bus facilities, and ensures the Customer Experience is not negatively impacted by these projects 
• Reviews signage plans during design, makes recommendations to consultants and ensures construction signage complies with drawings/Metrolinx Signage Standards 
• Continuously seeking out opportunities to improve the customer experience during the planning/design phase to ensure minimal Customer Satisfaction (CSAT) Issues during construction 
• Builds relationships with the Transit & Operations Team and collaborates with Customer/Facility Duty Station Managers on issues/areas for improvement 
• Contributes technical expertise for station facility infrastructure design projects, including reviewing construction and architectural design documents and drawings for project feasibility and identifying potential issues/risks that could impact the successful completion of the project, ensuring projects meet operational, maintenance and customer service needs. 
• Coordinates the procurement process for the provision of third-party services and evaluates and selects successful bid proposals and participates in contract negotiations. Supervises Project Coordinators who manage specific “State-of-Good Repair projects” including contract management responsibilities, contractor performance and project deliverables of third-party contractors. 
• Manages tracks and ensures proper project turnover/commissioning for all station facilities related projects, ensuring compliance with facility operating standards. 
• Develops transit station and bus facilities capital forecasts for State-of-Good-Repair Projects and monitors and takes appropriate actions to meet budget commitments. 
• Assists with the development of annual and long-range capital and operating  
• Monitors facilities capital budgets and analyzes budget variances to calculate accurate contract volumes that reflect service requirements and delivery. 
• Supervises the work performed by the maintenance contractors at assigned facilities and indirectly supervises front-line GO Transit employees working at assigned properties (e.g. specific station projects). 
• Prepares and recommends quality control program policies and procedures and schedules and recommends facility modifications to ensure large scale capital projects meet facility operational standards. 
• Works with Directors, Managers and Supervisors to coordinate facility and functional requirements, passenger requirements and amenities around the operation of transit facilities 
• Coordinates with Provincial, Regional, and Municipal partners to assist with developing or updating operational and maintenance agreements around properties connected to ongoing transit facility projects. 
• Works with external consultants/vendors to exchange information and provide advice and direction regarding all aspects of facility construction, operation, and maintenance 
• Liaises with external agencies and transit properties to resolve invoice disputes and amend contracts and maintain good working relationships that protect Metrolinx’s interests. 
• Consults with corporate technical groups (e.g. IT, Fare Systems, etc.) to ensure facilities run efficiently and effectively and meet the customer needs. 
• Collaborates with regulatory bodies and agencies (e.g., Transport Canada and the Ministry of the Environment, Conservation and Parks (MECP) to obtain approvals and exchange information pertaining to projects where properties border their land (e.g. green land, conservation land, etc.). 
• Develops and implement standardized facilities inspection and quality control procedures, and contract reporting deficiencies. 
• Prepares and recommends quality control program policies and procedures and schedules and recommends facility modifications to meet facility operational standards. 
• Defines and monitors safety inspections requirements (e.g. fire safety plans, evacuation plans), work procedures and quality control programs. 
• Researches, prepares, and recommends maintenance and operational contract amendments (e.g. changes to work scope and prices) for construction projects. 

What Skills and Qualifications Do I Need?

• Completion of a degree in Architectural or Engineering or a combination of education, training and experience deemed equivalent. 
• Demonstrated experience in construction/project management at transit facilities, quality control and project planning in a customer service-oriented environment. 
• Knowledge of Metrolinx Signage Standards, including Wayfinding Standards, Signage Implementation Manual or experience deemed equivalent 
• A valid Ontario Class “G” driver’s license with a good driving record is required. 
• Sound knowledge of construction management and commissioning at transit facilities, contract models, techniques, methods and practices to plan and coordinate the preparation of facility specifications a range of construction projects, manages station facility construction projects and review construction and architectural design documents and drawings for project feasibility, identifying potential issues/risks that could impact successful project completion. 
• Knowledge of quality control and assurance processes to prepare and recommend quality control program policies and procedures and schedules and identify and recommend corrective action on operational issues/risks. 
• Knowledge of project management methods or PMP designation, techniques and principles to manage station facility construction projects including setting project priorities, plans/schedules, required resources, costs, budgets, risk management and timelines, from project start to close-out to meet operational, maintenance and customer service requirements. 
• Vendor/contractor management to develop, administer and manage a high volume of complex, multi-faceted contracts and address non-compliance issues with contracts and agreements. 
• Leadership skills to direct/supervise a team performing varied and complex activities 
• Interpersonal and oral/written/presentation communication skills to coordinate and advise a wide range of internal and external stakeholders and address identified facility issues. 

 Don’t Meet Every Requirement? 

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
  We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
  Accommodation: We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.
  Application Process: All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. 
  For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.
  Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
  We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
  WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.